Atlantic Beach, Florida, United States
Gillian is an alumnus of the University of Alabama at Birmingham's School of Health Professions, where she received her Master's of Science in Health Administration in 2022. She currently serves as Administrative Fellow for Northwell Health and seeks to inspire change after being inspired as a patient herself. Her previous experience includes operational and strategic work at systems like the Birmingham VA Healthcare System and UF Health Shands Childrens' Hospital. Gillian has also worked in the patient experience realm where she translated the patient voice into tangible improvements at UAB Medicine. The diversity of Gillian's work has led her to appreciate that, although healthcare is complex, it can and should be simplified for everyone.
-Cardiothoracic Surgery -Heart & Lung Transplant
•Operations Management in Health Care Organizations (HCM403) •Quality Management in Health Care Organizations (HCM450)
•Co-developed and improved patient flow process at COVID-19 Vaccination Site •Crafted justification for and description of new operational position within Primary Care •Assisted in provider training and resource creation for VA Video Connect (VVC) which led to 100% compliance in consistent usage
•Co-led and created operational improvements for VA Video Connect (VVC) Telehealth Platform within 100 Primary Care clinics. •Led team in proposal of a web-based COVID Symptom Tracker for 3,000 employees. •Coordinated pilot of Veteran text communication app, Annie App, within Primary Care clinics to enhance chronic care coordination and COVID discharge planning.