Madrid, Community of Madrid, Spain
As Sales & Communications Manager at Relief Applications, I help humanitarian and development organizations adopt digital tools that strengthen coordination, improve field operations, and increase impact. My work sits at the intersection of AI for Good, humanitarian tech, and operational efficiency — translating complex digital solutions into clear value for teams responding to crises around the world. I lead outreach, sales strategy, and communications across Relief Applications’ ecosystem of tools, which support NGOs in: • Information Management: data collection, analysis, visualization, GIS, secure data systems • MEAL & Research: needs assessments, reporting, evaluation, advisory services • Capacity Building: e-learning, in-person/remote training, workshops & webinars • Application Development: custom software, no-code tools, UX/UI • Mobile/Web Development: web design, maintenance, SEO, UI/UX • AI & Interactive Tools: chatbots, voice assistants, tailored AI solutions  I also support the positioning and promotion of Relief Applications’ flagship products, such as our Warehouse Management System (WMS) — a field-ready solution designed for offline use, multilingual environments, QR-based workflows, advanced role management, and scalable logistics coordination across countries and warehouses.  My goal is simple: Connect innovative digital tools with the people and organizations working on the front lines of humanitarian emergencies. Through strategic communication, partnerships, and human-centered storytelling, I help humanitarian actors understand how technology can simplify operations, strengthen accountability, and enhance the effectiveness of their mission.
Deliver financial counseling and emergency preparedness planning services to Spanish-speaking migrant, refugee, and asylum-seeking populations.
• Provided one-on-one financial literacy coaching to refugee and asylum-seeking clients, including budgeting, credit-building, and debt reduction strategies tailored to each household's goals. • Responsible for developing summer ESL/Financial Literacy curriculum for immigrant students ages 10 to 17, receiving accolades from superiors for developing creative and engaging curriculum that the students loved. • Supported clients in job readiness by assisting with resume development, job applications, interview preparation, and navigating U.S. workplace expectations. • Offered responsive, trauma-informed support to clients in crisis—ranging from housing insecurity and financial distress to immigration-related emergencies—within a rapidly evolving policy landscape. • Advised clients on safe banking and loan acquisition, while promoting access to community resources and alternative financial tools. • Created individualized economic empowerment plans based on income level, benefit eligibility, and long-term goals to promote financial resilience. • Collaborated with internal caseworkers and external partners to coordinate employment referrals, workforce development services, and wraparound support. • Maintained detailed case documentation using IRC’s internal systems to support program evaluation and reporting.
• Assisted the Crisis Case Manager in developing and implementing programs to support clients facing crises such as housing instability, medical needs, or mental health challenges. • Documented case details and updates, ensuring accurate and up-to-date records. • Accompanied caseworkers on home visits and client meetings to provide direct support and assess client needs. • Utilized language skills to facilitate client interactions, including interpretation during interviews and regular check-ins. • Connected clients to essential resources and services, aiding in their journey toward stability and self-sufficiency. Role ended due to termination of CMPP program.
• Led yoga classes for 15-30 students, demonstrating leadership, responsibility, organization, and commitment to personal growth. • Integrated yoga principles into academic research, professional work, and crisis management from holistic perspectives. • Showcased mindfulness, concentration, and thoughtfulness in managing group settings.
Due to the confidential nature of this role please contact me directly for information about the position.
• Verified and categorized geospatial data to optimize AI-powered mapping and location-based services. • Conducted research and evaluation tasks to ensure relevance and accuracy of Points of Interest (POIs). • Collaborated with cross-functional teams to enhance AI performance with localized insights from living in Spain.