Gillian McCann

Leader in Global People and Operations Performance Excellence. Executive MBA, BN

Greater Calgary Metropolitan Area

About

I build organizations where people perform at their best — and stay. With an Executive MBA in Human Resources and a background that spans clinical practice, operations leadership, healthcare start-up growth, and strategic HR partnership at a major national corporation, I bring a perspective that’s genuinely uncommon: I’ve led from the frontline and from the senior leadership table, in unionized and non-unionized environments, through rapid growth and significant constraint. What that means practically: • I understand what it feels like to be the person doing the hardest work — and I build development programs, wellness strategies, and cultures with that empathy at the centre • I’ve managed teams of 130+, budgets over $7M, and transformations affecting thousands of employees • I bring operational and financial literacy that most HR leaders don’t have — I’ve run P&Ls, reduced costs by 30%, and managed supply chains alongside people strategy • I’m PROSCI certified, data-fluent, and comfortable using AI-supported tools to make better people decisions faster • I’ve led complex labour relations across four unions with no grievance losses — building trust with both management and frontline staff My sweet spot is organizations navigating complexity — growth, transformation, cultural change, or the challenge of keeping great people engaged through all of it. I’ve done this in healthcare, technology, and start-up environments, and the principles translate everywhere. Core expertise: HR Strategy │ Workforce & People Development │ Adult Education & Curriculum Design │ Change Management │ Employee Wellness & Psychological Safety │ Labour Relations │ Organizational Culture │ Operational & Financial Leadership Open to connecting with leaders who are building something worth building — in any sector.

Experience

  • People and Culture Business Partner Manager at TELUS
    Jul 2022 - Present · 4 yrs

    Transformational HR Business Partner | Change Management Expert | Engagement Catalyst Strategic HR Business Partner to VP and Director-level leaders across global finance, technical, and healthcare divisions at one of Canada’s largest telecommunications and technology companies. Trusted advisor on talent strategy, succession planning, organizational design, and complex employee relations. • Led change management strategy for HRIS system implementation (SuccessFactors) impacting 3,500+ employees — serving as primary liaison between HR, IT, and business stakeholders • Partnered with senior leaders to drive measurable engagement improvements through targeted leadership development, coaching frameworks, and team effectiveness programs • Led succession planning, talent pipeline development, and workforce planning initiatives across multiple business units • Championed psychological safety and inclusion as co-chair of the Connections Allyship & Membership group

  • Operations Manager and Privacy Officer at Satori Health
    May 2021 - Jul 2022 · 1 yr 3 mos

    Senior operational and HR leader for a rapidly growing healthcare start-up, reporting directly to the COO. Built organizational infrastructure — people, process, and culture — from the ground up across 11 clinics while managing financial planning, privacy compliance, and business development. • Scaled workforce from launch to 40+ staff and contractors within 6 months while developing all HR policy, onboarding programs, and people frameworks • Designed and implemented attraction, retention, and employee experience strategy to establish Satori as an employer of choice in a competitive market • Managed P&Ls and operational budgets exceeding $5M annually across clinic network • Led quality improvement initiatives, privacy impact assessments (PIAs), and risk management frameworks • Served as Privacy Officer ensuring regulatory compliance across all clinical and operational data

  • Alberta Health Services (Calgary, Canada Area)
    • Manager
      Jun 2015 - May 2021 · 6 yrs

      Operations Manager for Critical Care Health Unit and Outpatient Clinics in charge or people management, CRM, SCM, project management, and change management in a high change, financially restrained environment. Human Resources/Labour Relations • Successful recruitment, coaching, talent management, and performance management of teams up to 130 direct reports • Creator of new Unionized Staff performance assessment tool for use organization wide • Lead for multiple grievances, with no losses/decisions overturned • Extensive experience in workforce optimization, including rotation development, benchmarking, and application of Human Performance Technology strategies • WH&S and Ability Management knowledge and experience Leadership and People • Proven in creating and supporting high performing, cohesive teams in an environment with extensive change • Recent organizational culture survey shows significant staff engagement and work satisfaction improvements on my Units over the last 3 years under my leadership • Resource for other managers on HR/LR employee issues • Refined relationships builder within cross-functional teams • Customer/patient relations management expert Project Management/Change Management • Extensive experience in PDSA change/project implementation and data analytics to create meaningful and lasting change • Project manager for large IT transformation. Project completed on time and on budget. • Operational lead for major Provincial IT transformation project Operations/Finance • Designed and executed staffing plans meeting operational best practice standards without layoffs • Successful in decreasing Unit costs by almost 30% through staffing transformation & supply management • Strong systems thinker with history of transforming ideas into action and organizational learning • Experience with multi-million dollar RFPs & steering committees • Experience creating policies at Zonal and Provincial levels

    • Staff RN - Obstetrics
      Aug 2012 - Jun 2015 · 2 yrs 11 mos

      * Obstetrical nurse for labour and delivery, postpartum, and obstetrical/gyne OR * Public health nurse for ACCP for monitoring of high risk pregnancies at home * Duties include: charge nurse, project lead, preceptor, and mentor

  • Coach/Crossfit Trainer at Crossfit Athlete Inside
    Jul 2013 - Mar 2018 · 4 yrs 9 mos

  • Staff RN - Obstetrics at Government of the Northwest Territories
    Aug 2005 - Jul 2012 · 7 yrs