United States
Analytical thinker and team builder who brings a holistic view on the auto industry and operations. Expert in developing, identifying, and implementing initiatives to optimize the end-user experience. Change management certified with a long track record of successful program implementations. Specialized in process deployment, strategic planning, and team building. Skilled in product launch, business development, and deployment management. Increased sales growth and operational performance in previously underachieving markets. Experienced in leading design, delivery, and solutions that drive volume and efficiency. Adept in directing vertical and horizontal cross-functional teams to achieve timely and accountable results. Currently responsible for refining and redesigning operational spend, including lot organization, labor, inventory management, and other processes.
• Provide leadership that fully aligns with senior management, digital, operational support teams and other departments to meet strategic objectives • Partner and work collaboratively with Digital teams to support implementation efforts in support of newly created automated OVE and Digital listing tools • Work directly with auction management to support the awareness and guide implementation of new products and services • Support performance metrics and expectations for Location and partner with Online teams to develop accountability strategies that align with Cox Automotive goals • Build and sustain relationships with internal corporate teams such as Deployment, IT, Customer Care, Product, HR and Training. • Provide input for Continuous Improvement standards, supporting documentation, and metrics. • Proactively promote, communicate, and champion identified client standard processes and practices and Continuous Improvement culture across operating units • Provide subject matter expertise for auction operations in support of Digital and Online platforms • Provide input to process improvements for the field operations and training/quality teams • Champion coaching, training and development of staff on all job-related skills, processes, products and tools to drive operational excellence in all applicable departments • Work to build auction engagement, adherence to best practice in simplified user functionality, and continuous improvements based on location feedback. • Coordinate peer to peer support between other departments locations as necessary • Review and approve PTO, Timecards, and Travel and Expense Reimbursements. • Create goals and development plans as well as conducting performance reviews including, but not limited to, mid-year and year-end reviews. • Hiring of personnel. • Assist leadership with special projects as needed
• Provide operational leadership in the field that fully aligns with senior leadership, Digital, operational support teams and other departments to meet strategic objectives • Partner and work collaboratively with Digital teams to support implementation efforts in support of newly created automated OVE and Digital listing tools • Work directly with auction management to support the awareness and guide implementation of new products and services • Support performance metrics and expectations for Location and partner with Online teams to develop accountability strategies that align with Cox Automotive goals • Build and sustain relationships with internal corporate teams such as Deployment, IT, Customer Care, Product, HR and Training. • Provide input for Continuous Improvement standards, supporting documentation, and metrics. • Proactively promote, communicate, and champion identified client standard processes and practices and Continuous Improvement culture across operating units • Provide subject matter expertise for auction operations in support of Digital and Online platforms • Provide input to process improvements for the field operations and training/quality teams • Champion coaching, training and development of staff on all job-related skills, processes, products and tools to drive operational excellence in all applicable departments • Work to build auction engagement, adherence to best practice in simplified user functionality, and continuous improvements based on location feedback. • Coordinate peer to peer support between other department locations as necessary • Submit PTO, Timecards, and Travel and Expense Reimbursements. • Create goals and development plans including, but not limited to, self-assessment mid-year and year-end reviews. • Assist manager with special projects as needed
Auto, truck & equipment retail and wholesale. Marketing, logistics, and social media management. Office, budget, and employee management. Management and execution of government contract dealing with seized units. This includes pre-seizure work, transportation/logistics, storage, remittance, and sales of seized units falling under the U.S. Treasury contract.
Market Account Manager/Corporate Field Sales Representative • Assigned to the South Texas Market – San Antonio/South Texas area – as the first outside sales professional in the territory • Developed this large territory to produce a high volume of auction buying and selling transactions for the Texas Market • As an FSR, took over a new territory in Central Texas (containing no Manheim Auctions) o End of Q3 2012 Numbers: (Taken from GSM Final Q3 Results 10/5/12) 113% of Sell Transactions Goal 103% of Buy Transactions Goal One of 4 Texas Market FSRs to hit both Q3 buy AND sell transactional goals o YOY Numbers at end of Q3 2012 (Taken from Commission Report 9/25/12) 4.4% growth in Buys YOY 18.2% growth in Sales YOY 10.5% overall growth YOY Ranked 5th in Texas Market in % growth • Evolved and owned the relationship with the Automax Group – one of Manheim’s leading Mobile Offsite Auctions in Killeen, TX o Constantly working with this customer on ways to improve and innovate Ex: Making sure we get a list of units minimum one week in advance in order to distribute amongst FSRs and TDRs; as well as utilize the list to pre-reserve numbers for Manheim.com Ex: Training dealer leadership on importing inventory from V-Auto to post on OVE in between Mobile Sales Ex: Working with GM at Manheim DFW to create a fee deal to run Mobile Auction “no sale” units in lane at DFW • Looked to as a Subject Matter Expert on Manheim’s digital products, digital arbitrations, and Map Point within the team/market • Continued to develop relationships as a trusted advisor with clients • Promoted all aspects of Manheim through continuous contact with customers o Kept abreast of auction needs through employee relationships and knowledge of internal auction products and operational procedures
Online/OVE Manager/Manager of Special Operations • As the Online Manager, managed a staff of Online Coordinators, with a dotted line to Outside Sales Reps, arbitration clerks, and ECR writers. • Demonstrated the ability to gain the confidence of direct report employees, peer management and the senior management team at the auction, as well as Manheim Digital • Initiated, presented, and closed Manheim’s first Manheim Direct Dealer Online Event Sale (now known as Simulcast Everywhere) in conjunction with the Dealer Sales Manager, GM, and VP of Online Integration • After taking over the Online Department, was responsible for exceeding OVE dealer sales growth targets month-to-month, as well as generating 80+% overall growth of the department YOY (not including Manheim Direct Sales) • Developed the Manheim Houston Online Department into a top region performer month after month in 2010 • Met budget for the year in OVE dealer sales by auction week 42 in October 2010 o Maintained a departmental IBD of 75+% month after month in 2010 • Handled all online arbitration issues – simulcast and OVE • Worked on the Spanish Speaking Dealer Initiative to bring in new in-lane and online business from non-English speaking dealers • Brought in new accounts from the South Texas Rio Grande Valley area • Developed an approach to make it possible for new car stores in remote areas to sell cars in-lane with Manheim Houston without transporting them from their lot through a post card-type program (similar to the Simulcast everywhere program currently being promoted)
*See Above