Greater Freiburg Area
Profile • A resilient and resourceful Business Leader with extensive successful international multi-cultural experience in Europe, the USA and Asia. • A skilled exponent of cost effective business startup and transformation programs delivered in challenging and competitive environments. Enjoys an enviable reputation for unfailing delivery of complex programs on time and within budget by creating synergy and inspiring teams to constantly over-deliver in the renewable energy, medical instrumentation, telecoms, software, hardware, customer & client service and contact centers sectors. • Effectively manages risk and ambiguity and builds strong and lasting relationships with internal and external stakeholders, suppliers and vendors. Delivers real benefits; increased sales, profitability, customer and employee satisfaction aligned to corporate strategy. Skilled in the project management and alignment of people, processes, technologies strategies and policies. • Strong affinity to and skilled in the application of analytical tools to monitor and manage business as usual operations and to identify and recommend remedial and business process improvement activities.
Cross-border renewable energy projects that join France and Germany in a cooperative effort. We show that "Energiewende" or Energy Transition to Renewables is not just a national project, but a European project of all nations across Europe.
"Renewable Energies together" - in a cooperative - for a sustainable future.
Open Source ERP and CRM Systems, Business Improvement and Problem Solving Tools
• Successful implementation of global SAP ERP/OTC and MS CRM • Successful development and implementation of all Customer Portal applications supporting the direct customer base including the integration of all of the related internal business processes • Achieved .999 availability levels for the reliable operation of the IT Infrastructure supporting the manufacturing environment of two factories with a production capacity of >500MW and the business operations supporting staff (>300 people) • Fully responsible for the management, mentoring and development of a team of 40 IT, business and system analysis and project management professionals • Reviewed and redesigned core business processes for order entry, product registration and Customer Portal applications • Transformation and extension of a heterogeneous team to a strong MIS/IT organization
• Successful set up of the key business and operational processes of a startup company in the medical instrumentation sector in India • Designed and implemented an international ANS Competency Center to inform and support the medical community in their purchase decision and post-sales application questions • Designed and implemented all CRM and customer facing processes across functions • Configured and commissioned the NetSuiteTM ERP/CRM support system • Configured, developed and implemented DyAnsys worldwide Customer Service Policy in line with all US, European and EMEA government and regulatory requirements. • Led an R&D team of 10 software and hardware engineers from inception to production and worldwide introduction and certification of the Portable ANSiscopeTM, a non-invasive medical instrumentation unit measuring the activity of the autonomic nervous system.