Abu Dhabi Emirate, United Arab Emirates
An exceptionally successful and influential international Vice President of Retail Operations esteemed by industry leaders within the luxury designer fashion and FMCG sectors, with two decades honing knowledge and expertise in strategizing and deploying creative initiatives to substantially increase profits, market share, quality standards and client-bases beyond expectations. I skilfully transform under-performing workforces through coaching & training to achieve quality benchmark standards, creating cohesive, high-performance team focussed on excellence in service, generating greater sales and career progression. KEY BRANDS: Lagardère Travel Retail, Gant, Ralph Lauren, Levi Strauss, Tommy Hilfiger and Calvin Klein CORE EXPERTISE: ★ Strategic Planning & Sustainable Roadmaps ★ Personnel Management & Development ★ Business Acumen & Market Awareness ★ Partnership & Stakeholder Management ★ Operational Best Practice
Hired out by the world’s No 2 Duty Free operator, with a global presence and local execution of well know retail concepts, to direct and drive business development and performance across multi category operated stores, with complete accountability for retail operations, supply chain / logistic, OTB, personnel and P&L. Skillfully navigating the fast paced environment, data oriented customer insights, product ranges and developing business across an airport of constantly shifting consumer trends and behaviors. Measureable operational enhancement through constant improvements, service excellence, AI integration, store & range optimization, SOP evolution, training, employee engagement, spend and top-line revenue.
Sought out by one of the world’s leading franchise operators, with a global portfolio of well-loved high-street brands, to direct and drive business development across 47 stores, with complete accountability for retail operations, personnel and P&L. Successfully rising to the challenge of expanding customer bases, product ranges and developing business across a region of rapidly shifting consumer trends. Substantially elevating staff performance through coaching & training, and retention through improved recruitment and induction processes, resulting in increased customer satisfaction, spend and top-line revenue.
Selected to drive business expansion and sales of this global high-end clothing distributor, focussing on the Benelux region, with accountability for all retail operations and P&L of 31 stores and outlet centres. Secured trust and credibility with teams affected by temporary Covid closures, upping morale and preparing for re-opening in a changed commercial environment,
Led retail operations for this global fashion and lifestyle products company, promoting Tommy Hilfiger and Calvin Klein products through 52 stores with full ownership of P&L, pricing and budgets, developing business plans, financial and sales forecasts. Counteracted a drop in footfall against the backdrop of an economic downturn, introducing the CK brand across the region, raising the standards of staff training and quickly boosting clientele, conversion rates and revenue. https://www.appareluae.com/
Managed wholesale, concessions and distribution of key fashion lines, extending online exposure through e-commerce portals for this $mb international luxury clothing corporation, driving up pre-book revenue, onboarding two significant sector players and increasing retail sales. https://www.ralphlauren.co.uk/