Cross River State, Nigeria
Hi there! I'm Gift An experienced Administrative and operations Assistant with over 2 years of experience. I specialize in combining strong administrative systems with client-focused service, using tools like CRM platforms, email management systems, and scheduling tools to ensure that nothing falls through the cracks. I’ve worked across customer-facing roles and internal operations to help teams stay aligned, drive conversions, and deliver top-tier experiences to their clients. WHAT I BRING TO THE TABLE: ✅ Executive & Admin Support Inbox management, calendar coordination, travel arrangements, and back-office systems that make your business run smoother. ✅ Customer Success & Support I build lasting client relationships through clear communication, problem-solving, and service that actually delights customers. ✅ Workflow Optimization & Project Support I help implement and manage systems that organize tasks, improve collaboration, and keep projects on track. ✅ Tech & Tools Experienced with CRM platforms, Airtable, Trello, Notion, Asana, Zapier Calendly, email automation tools, and more — I’m quick to learn and always optimizing. 💡 Why Work with Me? ✔️ Strong background across Admin, Sales, and Customer Service ✔️ Proven ability to manage priorities and work independently ✔️ Passionate about creating order, clarity, and a great client experience ✔️ Always learning, always improving 📧 [email protected]
Provided high-level administrative support to the general manager and senior staff, managing calendars, travel arrangements, and confidential documents. Coordinated internal meetings and guest events, increasing event satisfaction rates by 30%. Implemented an improved digital filing system, cutting document retrieval time by 60%.
- Delivered exceptional technical support to students, troubleshooting complex issues and providing timely, effective solutions with a 100% resolution rate. - Ensured seamless customer experience, achieving 99%+ student satisfaction with Digital Witch products and community through proactive issue resolution and empathetic support. - Prioritized customer-centricity, resolving all client complaints (100%) promptly and efficiently, and fostering long-term relationships through personalized support and follow-ups.
- Resolved 500+ customer complaints via phone, email, and chat, achieving a 95% customer satisfaction rate and fostering a positive shopping experience. - Utilized expert problem-solving skills to address complex customer issues, reducing escalation by 30% and demonstrating proactive conflict resolution. - Collaborated with cross-functional teams to identify and resolve systemic issues, improving process efficiency by 25% and enhancing overall customer journey.