Athens Metropolitan Area
Dedicated IT professional with a solid background in IT support and administration. I thrive in fast-paced environments, delivering exceptional technical assistance and optimizing system performance. My goal is to expand my knowledge and skills while enhancing user experience and streamlining operations through effective problem-solving and proactive management.
Provide 2nd and 3rd level IT support both remotely and on-site, ensuring rapid issue resolution. Configure and maintain infrastructure components, including Cisco switches, FortiGate firewalls, virtual machines in Proxmox, and Windows/Linux servers. Implement security best practices and ensure compliance with company policies and industry standards. Explored local AI solutions for company wikis and manuals, eliminating subscription costs. Develop proof-of-concept solutions for MDM deployments (Intune) and other infrastructure projects. Create and maintain technical documentation, guides and manuals. Assist teams with onboarding, training, and adoption of IT tools. User and group management (Google Workspace, Slack). User management and project configuration (Jira).
Providing remote and on-site support to end-users. Diagnosing and resolving hardware, software, and network issues. Installation – configuration of computers, printers and mobile devices. User Account Management Performing proactive monitoring and regular maintenance on end user devices and servers. Installing and configuring software and hardware components. Configuration and management of network infrastructure appliances. Provide basic training and guidance to end users on how to use computer systems, programs, applications and security best practices. Assist in maintaining and updating records with IT equipment, incidents and support requests. Ensuring that policies and approved procedures are implemented and followed by users. Monitoring the developments in the relevant technological fields and submitting relevant proposals.
Providing remote and on-site support to end-users. Diagnosing and resolving hardware, software, and network issues. Installation – configuration of computers and printers. User Account Management Performing regular maintenance and updates on computers and servers. Installing and configuring software and hardware components. Managing and updating operating systems, antivirus software, and other essential applications. Technical Support for BIZERBA - ZEBRA printers Configured and managed LANs, WANs, and network security measures. Managed user accounts and access permissions, maintaining security protocols.
Provided technical support for hardware Performed system maintenance, updates, and upgrades Installation – configuration of computers and printers