Barcelona, Catalonia, Spain
Solid technical background and experience in managing operations, partners, and retailers. I am pragmatic, goal-oriented, and possess the interpersonal skills necessary to build relationships with internal stakeholders and external partners
Partner Operations Manager for Managed Printing Solutions •Own service delivery: responsible for optimizing the performance of external partners providing technical services to HP's customers, meeting operational KPIs and sales-defined budgets. •Execute footprint strategy to optimize partners distribution, increase competitive dynamics, and reduce operational costs, through strategic negotiation and balancing •Strengthen supplier partnerships by driving continuous improvement, aligning service quality and transformation efforts with HP’s strategic objectives Consumer Support Manager for End Users Post-Sales Business •Lead consumer support delivery, acting as the main contact for retailers ( El Corte Ingles, MediaMarkt, PCComponentes, Worten,etc), partners, and internal teams to ensure smooth operations and issue resolution •Oversee the consumer repair line, driving performance across key KPIs such as CSAT, turnaround time, and escalation handling. •Ensure strategic alignment, supporting transitions, partner onboarding, and cross-functional collaboration to maintain service excellence.
Customer Experience analysis and improvement in repair processes for commercial and consumer customers. Process , Project and Change Management: Lead cross-functional projects with RPA, CRM, and data to automate, improve and simplify processes
Provide expert advice and support the sale of products and solutions for Business customers, aligning systems with business needs.
Firmware development for custom enterprise solutions