Milan, Lombardy, Italy
Experienced manager across Supply Chain functions, from planning and purchasing to customer relationship management. Proficient in change management, business process development and continuous improvement, adopting a lean approach. Strong influencing and leadership skills, team oriented, keen on coaching people to raise engagement and motivation. Used to work in challenging and fast-changing environments, effective at dealing with internal and external stakeholders.
Responsible for end-to-end Supply & Demand operations: - Lead replenishment for 52 stores and 7 DCs - Manage a supplier base of 500+ vendors, including negotiation of logistics agreements and performance monitoring - Drive stock allocation processes, optimizing cost-to-serve - Own forecasting and S&OP processes
- Led operational transformation linked to plant relocation - Redesigned industrial layout and material flows, improving efficiency and scalability - Introduced automation solutions and performance management tools
Project leader for corporate projects on savings initiatives and process improvement in the logistic area.
Lead of Customer Service, After Sales and Construction Business back office: 5 direct reports, 24 resources in total. Member of Italian Leadership Team: develop business strategies; set targets; define budget; design organization.
Lead of Supply and Demand Planning, Customer Service, Claims management: 3 direct reports, 17 resources in total. Forecasting: drive and secure the monthly country S&OP process to achieve the forecast consensus. Products replenishment and stock management. Suppliers’ management: finish goods purchasing; performance monitoring; new vendors’ qualification. Customer relationship management across orders, claims, returns and credit notes.
Consolidated countries forecast; coordinated stock allocation and products prioritization during supply shortages; led the products phase-in and phase-out in the market; owned the Category Demand Review in the European S&OP cycle. Market Demand Planner Italy and Adriatic [Nov 2011 – Jan 2013], covered the vacancy, supported by 1 resource: driven the forecasting process in the cluster; managed the products availability and new products introduction
New role in the brand new European HQ: responsible for the production of an SCJ plant, based in NL. Established a monthly Plant Review with HQ to lead the long-term capacity and sourcing decisions in the Supply Review; optimized inventory across the region (MENA) in line with 98.5% customer service level.
Managed the purchasing from 7 European suppliers, balancing countries requirements and production constraints.