Chicago, Illinois, United States
With over seven years of experience in client facing roles, my expertise lies in training and onboarding new clients, nurturing client relationships, and ultimately driving business retention and growth.
-Responsible for a $2,019,400 book of business (finished the 2019 year at 101.6% book of business) -In charge of maximizing growth opportunities within each account -Handle client’s cancellation requests and provide them training, alternate solutions or renegotiated contracts to keep their business -Assist new sales representatives get up to speed on our solutions and systems
-Managed a territory of roughly 400 clients -Responsible for meeting monthly and annual sales goals -Developed strong relationships with clients which allowed me to understand their business needs -Negotiated and re-negotiated contracts -Demonstrated new solutions and products to clients to help improve their workflow
As a Sales Development Representative I was responsible for the following: -Researching and qualifying new business opportunities in accordance with approved sales management guidelines. -Conducting a high volume of outbound telephone calls to prospective customers to identify decision makers and opportunities with the goal of setting an appointment for a field or telephonic sales representative. -Updating client and prospect information in our CRM systems. - Tracking, qualifying and routing leads sent from all sources including but not limited to direct mail campaigns, inbound and outbound calling, marketing, new sales group, special events, trade shows and company web sites.
-Helped manage student's work schedules -In charge of opening up/ closing down the establishment on a daily basis -Responsible for counting registers and taking inventory checks