Bellevue, Washington, United States
I'm a strategic operator and business leader with deep experience in pricing and packaging, cross-functional execution, and organizational transformation. At Zapier, I lead two teams that help turn company priorities into action. As part of Business Operations, I head a team of talented generalists who define, deliver, and scale critical initiatives across the company. We support company-wide planning and partner closely with leaders across Build, GTM, and Operations to move the most important work forward. In parallel, I head Zapier’s Pricing & Packaging function, leading efforts to expand usage-based billing, monetize new products, and craft strategies that support our enterprise and multi-product growth. Before Zapier, I spent 15 years at Accenture advising Fortune 50 clients on technology strategy and transformation. That experience gave me a strong foundation in solving messy, high-stakes problems and building trust in fast-moving, complex environments. I’m at my best when navigating ambiguity, aligning stakeholders, and helping teams focus on what matters most. I care deeply about building healthy teams, making clear decisions, and delivering work that moves the business forward.
Designed and delivered large-scale strategic initiatives across transformation programs, operational strategy, and go-to-market launches for Fortune 50 technology clients. Built and led cross-functional consulting teams, drove multimillion-dollar programs, and partnered with senior business and technology leaders to deliver measurable business impact across HR, IT, retail, product, and data orgs. Key initiatives and accomplishments: • Led the global PMO for the first SAP SuccessFactors Employee Central launches on Azure, coordinating 150+ stakeholders across HR, engineering, and product to achieve delivery milestones. • Scaled a multi-year, multimillion-dollar consulting program, leading staffing, financial operations, and delivery across a distributed 57-person team. • Developed and implemented an enterprise data governance strategy to mitigate rising data management risks, resulting in improved enterprise adoption of data practices. • Directed a two-year global program office supporting online store launches across 228 geographies, aligning hundreds of cross-functional stakeholders to drive readiness for software and hardware releases, generating billions in revenue annually. • Led agile program and product management for a v1 universal app launch, leading requirements gathering, user testing, and change management. • Headed the IT PMO for a major technology client’s first international, omni-channel retail store launch. • Founded a Project Management Community of Practice, mentoring 6 colleagues to certification and strengthening delivery capabilities. • Recognized with the inaugural Accenture Seattle “People Developer” award and ranked among the top 3% of North American consultants through consecutive leadership program selections. This experience shaped my ability to scale strategic execution, build high-performing teams, and drive transformational impact across dynamic, high-growth environments.
Supported the Director of Finance in managing program services and overseeing core financial operations, building early experience in operational rigor, cross-functional coordination, and financial accuracy. Key contributions: • Managed day-to-day financial processes across Accounts Receivable, Accounts Payable, and Payroll, ensuring accuracy, compliance, and timely reporting. • Led reconciliation of balance sheet cash accounts and fundraising management applications, improving financial transparency and operational reliability. • Identified opportunities to streamline financial operations and improve reporting accuracy by collaborating with program leaders
Supported portfolio strategy and risk analysis for commercial real estate markets, building foundational experience in financial modeling and performance measurement. Key contributions: • Analyzed real estate market data to inform portfolio strategy decisions. • Led attribution and benchmarking efforts to enhance risk monitoring. • Validated and refined internal market projection models to improve forecasting accuracy. • Developed EVA and DuPont analyses to assess historical bank performance. • Selected for Washington Mutual’s Finance Leadership Program based on performance.