São Paulo, São Paulo, Brazil
- More than 28 years of experience in IT and Telecom Business (you can't believe what RPA was at the beginning!) - Digital Tranformation and User Experience Speaker, Innovator, Change Agent. - ServiceNow Evangelist. - Extensive experience selling ServiceNow based solutions, ITSM, ITOM, ITBM, CSM, GRC, APP ENGINE and HR, why not? - Ten years directing, managing and in senior roles at big IT/Telecom consulting companies. - Manager of projects including resources and budgets using PMI and SCRUM. - Experience in strategic, tatic and operations planning. - Proactive profile. - ITIL Best Practices and IT Governance implementation. - RPA enthusiasts. Specialties: Direction and management of IT and telecom teams Processes ITIL and CMM implementation and delivery Strategic and tatic planning of IT. Pre Sales Service Now IT Expert
My main objective is to help organizations' digital journey to improve relationships with customers, employees and suppliers, based on quality, transformation strategies and business optimization. We improve our excellence by working with the best professionals in the market, synergistic with our mission of “Providing innovative and disruptive solutions that foster new business models for our customers.” Together we are Smart! Be Smart! Be GWCloud!
- Close and deep relationship with ServiceNow; - Strategic relationship to co-delivery with main ServiceNow Partners; - Relationship with Key ServiceNow Customers; - Lead the team to high quality and high CSAT; - Onshore / Nearshore / Offshore experience; - Closely Management of demand versus delivery team to lead to minimal bench and not losing available opportunities; - Understanding of ServiceNow methodology, “land and expand” after landing approach; - Lead REVENUE resources like implementation projects, customizations, professional services, managed services and sell-with model. - Find me at www.giancarlo.com.br to learn more about changing the game with Digital Transformation and User Experience;
ProV International is a global provider of Digital Transformation solutions. With solution centers around the world. As Account Executive, I worked on sales and presales deals of Service Management in all areas of ITOM, ITSM, HR, CSM and GRC, with ServiceNow Platform.
All under my structure: Provide inovation and automation solutions; Provide technological guidance; Develop and implement a customer service platform to serve the organization in every aspect; Consult with administration, department managers, and sales manager to provide new products; Participate in vendor contract negotiations for all new computer equipment and software purchased ; Create a cost-benefit analysis; Oversee all computer operations. Manages the day-to-day operations of the information technology department including directing staff, who support administrative computing, networking, user services, telecommunications and other information technology functions; Assess and anticipate technology projects and recommend appropriate action and resources; Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department; Provide high-level costumer satisfaction; Engage DEVOPS Culture.