Belgium
▪ Completed over 2,000 hours of international flights mainly with Boeing-777 and Airbus-380 aircrafts. Performed all the consubstantial duties related to the job in a highly renowned company, from the safety and security side to the service. ▪ Solid theoretical an practical knowledge in First Aid management. ▪ Customers assistance through all their inflight experience from boarding, including stowing carry-on bags, to landing, building a comfortable environment; serving meals and refreshments and trying to personalize the service empathizing with different personalities, all within a strong safety culture.
▪ Telephonic and telematic customer care representative caring of online orders management for zara.com. ▪ Resolution of various issues related with the entire order cycle, from general basic information about products, to accidents in the delivering phase, through the specifics IT platforms provided by Inditex group.
▪ Holding Spanish classes for immigrants ▪ Reception of the new users of the organization, individual interviews and presentation of the services. Needs detection, managment of the database, appointments organization for the various services provided from the NGO. ▪ Juridical Research supporting the different projects carried out by the organization. ▪ Supporting of the legal department of the organization provided form the NGO in Migration Affairs and related subjects. ▪ Participation in street events to increase collective awareness and to promote the NGO.