Cambridge, Ontario, Canada
MAC VMWare Virtualisation Windows Linux Sonicwall Ansible EMR Mass Deployment Digital Signage Network Operations Infrastructure SysAdmin Specialties: Digital Signage Expert, Asset Tracking, Monitoring Linux, Windows, MAC, Sonicwall Firewall, OPNSense Firewall Nagios Network Monitoring Network Operations
• Oversee all internal IT systems (employee workstations, phone systems, wired/wireless networks, servers, etc.). • Support the day-to-day needs of employees and solving any technical or troubleshooting issues that arise. • Manage the equipment, software and accounts for all current employees and as part of the onboarding experience. • Assess the current IT landscape and make recommendations for improving existing systems, policies and best practices. • Understand the needs of various stakeholders including R&D, QA/RA, Operations, and Finance to support existing and implement new electronic systems solutions and software tools. • Manage network to secure tenants infrastructure and segregate networks. • Manage backups and DR• Source all IT hardware Projects • Plan and Manage Virtual Infrastructure migration to improve system stability and management • Plan and manage firewall migration due to outdated solution. Secure and monitor Intrusion Prevention Systems. • Plan and implement e-mail backup and archive solution.
• Manage Internal Infrastructure, including Virtual Server and production environment. • Provision VM’s for organization • Support Windows Server 2008, 2012 ,10 ,8 ,7, XP, MAC and Linux • Manage Backups and Disaster recovery • Manage Remote users and Infrastructure. • Define Project Scope and Documentation. Implementation of Project Plan Projects • Migrate Firewall to improve Security and Network bandwidth. • Define Disaster Recovery Plan, Document and execute the plan as required • Replace Existing Wireless solution to improve performance and management. • Implement Managed Anti Virus Solution
Technical Account Management • Provide Sales team members with pre-sales technical support, including preparation and delivery of technical presentations to technical clients, answering technical questions related to Just Fix It services, assisting with solution strategy development, assisting with quote preparation, and preparation of ISA documents • Maintain day to day technical/operational knowledge of an assigned set of clients, with the goals of assisting Sales in identifying new sales opportunities and to assist the Help Desk/Accounting process in the review and approval of monthly invoices • Manage the project and technical aspects of new client on-boarding • Conduct Discovery professional services engagements as required VOIP Services Development • Working with the Help Desk Team Lead to develop a Just Fix It VOIP service including technical standards, implementation services and support processes. Level 3 Technical Support • Participate in problem resolution of Emergency and High Priority tickets.
• Manage OSCAR Support department • IT project management • Training Incumbent Support Staff• Maintain Mikrotik 1100 Firewall Router • Maintain Wiki (How-to's and System Documentation) • Connect with Clients to investigate Linux system issues with EMR • Working on Support Process's to improve efficiencies in system builds, network management, ticketing, asset management, system inventory, backup of client and internal systems. • Manage and monitor Internal and Client ProxMox Virtual instances. total 200+ linux servers. • Deployment and management using ansible scripts. Management of Mysql on the datacenter as well as client locations.