Riyadh, Saudi Arabia
I am a trilingual and multicultural professional with over 10 years of experience across IT operations, team leadership, hospitality, and international cultural projects. My background spans server and infrastructure engineering, end-user support, and operational coordination, alongside hands-on leadership roles in events, hospitality, and cross-cultural environments. Having worked extensively in Japan, Australia, and New Zealand, I bring strong communication skills in Arabic, English, and Japanese, and I am particularly motivated by roles that involve managing people, coordinating teams, and creating positive impact rather than focusing solely on technical tasks. I am now seeking managerial or operations-focused roles where I can combine my technical foundation, cultural intelligence, and people-first leadership approach to support organizations, teams, and stakeholders effectively.
As a Server Engineer, I design, implement, and maintain server infrastructure to ensure high performance, security, and reliability. I manage server deployments, configurations, and troubleshooting across multiple operating systems, including Windows, Linux, and UNIX. Through careful monitoring and performance analysis, I identify and resolve critical issues to reduce downtime and improve system efficiency. I collaborate with cross-functional teams to understand business needs and deliver scalable server solutions that support organizational goals. With a proactive and improvement-focused mindset, I consistently apply best practices and adopt new technologies to enhance server performance, security, and scalability.
Management of Group Policy Object (GPO) changes for a complex B2B domain, ensuring robust security and seamless user access. Develop and implement automation scripts to streamline user account management, enhancing efficiency. Troubleshoot and resolve connectivity issues, maintaining operational continuity. Collaborate with cross-functional teams to align technical solutions with business goals. Managing server deployments, configurations, and troubleshooting across Windows, Linux, and UNIX environments. Proactively monitoring and analyzing server performance, reducing downtime and improving system efficiency.
In this role, I serve as an Interpreter/Translator for artists, facilitating communication in English, Japanese, and Arabic. This involves translating conversations, documents, and other materials to ensure clear and accurate understanding between all parties. My role a Transport Coordinator responsible for managing drivers and bus coordinators, overseeing transport hub operations, and ensuring smooth transport operations. This includes ensuring compliance with labor laws, managing schedules, providing real-time updates, handling emergencies, and compiling reports. This role acts as a key point of contact between drivers, coordinators, and the Artist Logistics Manager.
Led the 'Meet Saudi' campaign across seven Japanese cities, managing logistics, accommodations, and cultural presentations. Acted as a trilingual translator/ Interpreter (Arabic, English, Japanese) for high-profile interactions. Managed transportation and scheduling for artists and delegates, ensuring smooth operations. Coordinated with local partners to ensure authentic cultural representation. Supported event operations, logistics, and stakeholder communications. Acted as a key liaison between drivers, coordinators, and the Artist Logistics Manager.
As a Desktop Support Engineer, I provide efficient and reliable technical support to end-users in a professional environment. I have strong skills in hardware and software troubleshooting, allowing me to diagnose and fix issues with desktops, laptops, and peripheral devices. I am knowledgeable in operating systems, networking, and software applications, and I assist users with system configurations, installations, and connectivity problems. With strong communication skills, I deliver quick and polite customer service, ensuring issues are resolved in a timely manner. I also support IT processes and help improve system performance and reliability. I stay updated with the latest technology to continually strengthen my technical abilities and provide high-quality support to users. Key Responsibilities: - System imaging and hardware/software troubleshooting - On-site & remote support for PCs, Macs, AV/TP systems, IP phones, routers, and switches - Data center server installation, migration, and decommissioning - Shipping, receiving, and disposal of IT equipment - Data recovery and migration - Hands-on support for networking, server, and telecom teams - Video conference room equipment support - Wireless Access Point (WAP) support and troubleshooting - Resolving user requests and incidents through the ticketing system (ServiceNow)