San Francisco Bay Area
Extraordinary Customer Experiences With AI Agents. Automate 77% of customer support across chat, email, voice, and outbound with AI.
I was the engineering manager for the customer monitoring team. I led the engineering efforts in Mollie's end-to-end merchant onboarding automation (zero-touch), using a combination of complex business rules, machine learning models, and multiple services (screening, verification).
- Identity verification, and bank account verification. - Large-scale web crawling (+1billion web pages) - Built in-house AI/ML models (Used in more than 12 million predictions/classifications - Automated merchants screening
Led and launched 2 products from the ground up (Zid AppMarket, ZidPOS), these two products turned out to be one of the most successful products in Zid. - https://apps.zid.sa/ - https://zid.sa/en/zidpos/
My code runs at least 2 billion times every month.