Milan, Lombardy, Italy
Results-driven executive leader with a proven track record of over 25 years in Mar-tech, CX, and CRM. Recognized for transformative leadership and a passion for innovation, driving organizational metamorphosis and pioneering cutting-edge technologies for business growth. Exceptional communicator with a strong bias for action and a focus on achieving measurable results. Key Skills: -25+ years of experience in CX/CRM and enterprise sales -15+ years' proven experience in SaaS -Leading highly effective agile teams -Innovation Strategy, Change Management, Disruptive Technologies, Digital Transformation -Managing strategic account C-level relationships -Business planning, revenue & operating budget responsibilities -Executive MBA - Business School Politecnico di Milano Areas of Expertise Strategy Development | Customer Experience Management | Digital Transformation | Voice of Customer | Advanced Analytics | B2C/B2B2C Environments | Board Leadership
Wonderflow’s AI-powered consumer insights platform transforms raw customer feedback from any source—ratings and reviews, surveys, support interactions—into valuable, actionable insights.
The Startup Bakery advisory network is made up of successful startuppers and entrepreneurs united by the desire to do open innovation in Italy on the B2B Saas world, with artificial intelligence tools.
Making a difference for the professional development of MIP alumni and Executive students. FLEXA is the innovative, personalised, continuous learning platform, featured with the latest Microsoft AI
Vivocha is a leading provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. The platform incorporates advanced AI technology and Virtual Agents, enriching the customer experience and ensuring businesses stay at the forefront of technological innovation in their engagement strategies. I founded Vivocha, raised seed and Series-A funds, and led the company to grow to more than 250 global clients including Capgemini, Intel, Amex, BMW, INGDirect, National Bank of Kuwait, DHL, Crédit Agricole, L’Occitane, AXA, Generali, Allianz, TUI, Telecom Italia, E.ON, Accenture, just to name a few. In 2018 I sold the company to Covisian Group, one of the largest BPO in Southern Europe, and LATAM
Innovators in Customer Experience Covisian Group is an international leader in business process outsourcing services and innovative contact center solutions. Today, the Group is a multinational corporation of more than 23,000 people, with a comprehensive offering of advanced customer management services and cutting-edge technologies. Currently, it manages over 150 customers worldwide from its 38 offices located in 7 different countries.