Miami-Fort Lauderdale Area
I help small and mid-sized businesses eliminate technology frustrations so their teams can operate with more clarity, efficiency, and confidence. Too often, IT support is reactive—something you call only when things break. My approach is different. I focus on building systems and support structures that prevent issues, simplify workflows, and make everyday technology feel dependable instead of disruptive. I believe that patience solves the digital problems that panic creates. That belief shapes how I work with every client. I create a zero-judgment environment where teams feel comfortable asking questions, solving problems quickly, and actually learning how to use their tools more effectively. “Patience solves the digital problems that panic creates.” My experience spans hardware repair, network setup and optimization, ongoing IT support, and user onboarding. But what truly sets my work apart is how I connect technology to real business outcomes—reducing downtime, improving team productivity, and removing the small daily frustrations that quietly slow businesses down. Through MyTECH360, I partner with business owners and growing teams that want more than just “someone to call when things break.” They want a dependable IT partner who understands how their business operates and can take ownership of their technology—from infrastructure to the day-to-day user experience. If your team is spending too much time dealing with tech issues—or if things just feel more complicated than they should—I’d be happy to connect.
I lead IT support with a human-centric approach, ensuring that technology works seamlessly for people—not the other way around. My focus is on delivering reliable, responsive, and proactive support that enables employees to stay productive, confident, and fully equipped in their roles. I streamline support workflows, optimize endpoint performance, and maintain a secure, well-managed environment across the organization. By combining technical expertise with clear communication and a service-first mindset, I help reduce friction, minimize downtime, and create a better overall employee experience. Key Impact Areas: + Delivering responsive, user-focused IT support across distributed teams + Streamlining service requests and improving resolution efficiency + Maintaining secure, high-performing endpoints and user environments + Enabling employees to focus on core business priorities without tech disruption Tools & Environment: NinjaOne (Endpoint Management) Microsoft Azure & Microsoft 365 (Administration, Teams, Intune)
At My TECH 360, our mission is to empower businesses and individuals to thrive in the digital age. We were founded out of a passion for technology and a strong desire to help others overcome their tech challenges. **Our Approach** We believe in simplicity and effectiveness. Our team specializes in crafting practical solutions that are easy to adopt and can grow with your needs. We don't just provide quick fixes; we create strategies and workflows tailored to your unique business requirements. **What Sets Us Apart** - **Customer-Centric Focus:** Your success is our priority. We dedicate ourselves to understanding your specific needs and goals. - **Hands-On Support:** We offer personalized guidance and training to ensure you feel comfortable with the technologies we implement. - **Strategic Planning:** Our experts collaborate with you to develop a comprehensive technology strategy that aligns with your business objectives. **Our Services** - Technology Consulting - Custom Workflow Development - One-on-One Training Sessions - Ongoing Technical Support At My TECH 360, we're more than just a tech company – we're your partners in navigating the complex world of technology. Let us help you focus on what you do best – running your business – while we take care of the tech. Please contact us today to discover how My TECH 360 can transform your relationship with technology and drive your success. At My TECH 360, we're more than just a tech company – we're your partners in navigating the complex world of technology. Let us help you focus on what you do best – running your business – while we handle the tech. Please contact us today to discover how My TECH 360 can transform your relationship with technology and drive your success.
Since 2019, I've worked as an associate field technician for Hellotech, providing on-site support for their customers. I've led special projects for HelloTech partners in Florida, including multi-dwelling communities in Naples (2022), Boca Raton (2021), Mexico Beach (2023-2024), Panama City (2023), and Pensacola (2023). Platform performance as of 9/26/2025: • 97% customer 5-star ratings; platform score: 4.9/5 • 1559 jobs completed • 0% incident reports or unprepared/incomplete jobs Skills include: * Smart home installation/support * TV mounting/dismounting and cord concealment * Home security setups * iOS & Android mobile support * WiFi/network configuration and cabling * Computer/printer troubleshooting (Mac/Windows) * Audio/video system setups, gaming consoles What HelloTech customers say about my services: Eugene T. — Miami, FL (job completed on 03/30/2023) "Roberto, was great very knowledgeable and very well mannered. He asked for me to explain what the problems were that I was experiencing with my printer and desktop computer. He then addressed each problem and corrected them and then to ensured that they were corrected he asked me to use the computer and use the printer and computer and i did so without any problems". Olivia M. — Miami, FL, (Job completed on 01/09/2023) "It was amazing. Roberto was kind, knowledgeable, and incredibly efficient. Would recommend to anyone!". Louise N. — Naples, FL (12/12/2022): "My experience was excellent. Roberto went over and above service requirements. He was knowledgeable and patient. We were very happy and appreciative".
Maintaining and securing the operation of IT infrastructure in a mission-critical environment in the following locations: - Tampa Airport (remote) - Miami Airport (hybrid) - Main office (hybrid) - Hialeah office (hybrid) Areas of attention: Servers, Endpoints (desktops, printers, mobile devices), Backup, and Security. As needed, the maintenance operation frequencies were real-time, daily, weekly, monthly, or quarterly.