Kissimmee, Florida, United States
Conduct proactive outreach to clients via phone and email, guiding them through the booking process and helping them succeed in making the best choices for their stays. Educate a diverse client base on digital platforms and mobile app features, connecting them to technology and sharing the value of self-service booking options. Develop strong relationships with internal partners and clients by fostering trust, resolving concerns or complaints promptly, and escalating issues when necessary. Utilize computer systems to manage client data, process transactions, and maintain accurate records, demonstrating proficiency with multiple platforms.
Deliver exceptional customer experiences by proactively engaging with customers, identifying their needs, and proposing appropriate products and services to enhance their shopping journey. Handle complex, high-volume transactions across multiple POS systems with 100% accuracy, maintaining a balanced cash drawer and adhering to strict cash handling and balancing procedures. Educate and connect customers to technology by demonstrating the value of digital ordering and payment options, increasing adoption of self-service tools. Build strong, authentic relationships with customers by demonstrating care, interacting with integrity and professionalism, and following up to ensure satisfaction. Officially granted "Employee of the Month" for October 2025 for outstanding customer service, relationship-building, and operational excellence. Collaborate with team members to meet customer needs, referring complex inquiries to appropriate partners and supervisors as needed.
Demonstrate strict adherence to safety protocols and procedures, ensuring compliance with job site regulations and risk mitigation practices. Build and maintain relationships with clients and colleagues by communicating clearly, following instructions, and delivering high-quality results. Manage inventory and supplies proactively, sourcing materials efficiently to support project timelines and reduce downtime.
Trained and onboarded over 15 new employees, coaching them on customer service best practices, transaction processing, and compliance with company policies and procedures. Managed cash drawers and balanced daily transactions, ensuring accuracy and identifying potential discrepancies to prevent loss. Supported customers and employees in resolving concerns or complaints, demonstrating the ability to interact with integrity and professionalism under pressure. Worked collaboratively in a fast-paced team environment to meet operational goals and maintain a positive workplace culture.