Pompano Beach, Florida, United States
Through practical technical work in a variety of sectors, such as dental production, packaging, and technical support, I have developed my career. In my present position as a lab technician, I use sophisticated tools like high-heat furnaces and planetary mills to precisely formulate dental stains and glazes. In addition, I oversee lab inventory, guarantee sterile compounding procedures, and keep meticulous records in compliance with legal requirements. I have improved my attention to detail and my capacity to remain organized under pressure by working in a fast-paced production setting. I worked at UPS and Teleperformance before landing my present job, which gave me a strong foundation in logistics and customer service. I have always addressed every duty with consistency and attention, whether it is packing fragile products or resolving network connection problems. I gained knowledge on how to accurately and professionally handle large workloads, communicate effectively, and assist clients in understanding technological solutions. I speak Spanish and English well, am at ease with CRM software and Microsoft Office, and pick up new systems fast. Whether it's training new recruits, recording lab work for compliance, or remotely resolving a technological problem, I like being a dependable point of contact for both coworkers and clients. I am always wanting to use my abilities in settings that respect accuracy, quality, and a strong work ethic.
• Packaged diverse goods for shipments—fragile, oversized, and restricted—utilizing correct materials and best practices to avoid damage. • Managed front-counter duties: processed payments, labeled packages, and ensured compliance with shipping regulations. • Guided customers on packaging selection, shipping options, and documentation for domestic and international freight. • Organized packing stations, monitored supply inventory, and adhered to protocols for high-value or restricted shipments. Skills: Packaging Procedures • Labeling & Documentation • Customer Interaction • Inventory Systems
• Delivered technical assistance via phone, email, and chat; resolved software, hardware, and network issues with remote tools and CRM follow-up. • Supported account setup, software installation, and documentation of all interactions; conducted follow-ups to confirm resolution. • Handled high volumes of support requests, met performance targets, and trained new team members on support processes. • Escalated complex technical cases to engineering; partnered with sales and product teams to identify upsell opportunities and report recurring issues.