South Africa
Credentialed experience in the Human Resources and Management fields: Senior personnel officer: "Iscor (Ltd.)" Feb.1985 - Sept.1988 Senior consultant: "Personnel Performance (Pty.)Ltd" Oct.1988 - Sept.1990 Executive director, shareholder: "Treetops M&DC" Oct.1990 – June 2005 Director: "Wescol Insurance Brokers (Pty.)Ltd" Apr.1993 - Nov.1998 Director, shareholder: "Weber Medical Ltd." Feb.2005 - Feb. 2009 General Manager: "Centurion Hospice" Aug. 2015 – 31 Aug. 2016 (Fixed term contract) Co-host: "Cheval Blanc Boutique Hotel” Nov 2009 - Oct. 2010 Sole proprietor/consultant:"GSMCS" t.a PODS Jul. 2005 - present * Industrial psychologist (PS49425) - HPCSA (25 years) Specialties: Providing training, facilitation and advisory services at all managerial levels in the following areas: Organisation development: Large scale transformation; Individual development; Task competency development; Process facilitation; short workshops; speaker at company conferences
Providing training, facilitation and advisory services at all managerial levels in the following areas: • Organisation development - alignment of human resources development strategy with business strategy and objectives; teambuilding; transformation • Performance management - defining performance metrics by creating standards for calibrated performance assessment, individualized performance dashboards, performance conversations • Individual development - assessment of potential and development needs through the implementation of customised assessment centres and psychometric testing; creation of development opportunities directly aligned to the required skills sets; leadership development; customer centrism; career development; building self-esteem and assertiveness; personal coaching
• Strategic planning: Involving the governors, volunteers, management committee and the staff in strategic planning; Hospice’s vision, mission and values at all levels in the organisation; risk management; legislation • Human Resources: Performance management; motivation and inspiration leadership; personnel policies; recruitment and retention; training & development; staff morale, team spirit • Patient satisfaction and customer service: Performance improvement and customer service strategies; systems of administration and organisation; panel of medical practitioners • Brand Ambassador: Coordinate potential income opportunities; promote networking; media representation • Finances: Optimizing the per capita cost of health care; budgeting, reporting and auditing processes; capital assets; insurance • Personal development: Hospice and Palliative environment; actual performance against targets; self development strategy
Stylish 4-room, 4 star lodging facility aimed at attracting a niche of customers Responsible for: - Human resources – recruitment, selection, in-task development, performance management and utilisation of household, maintenance and administrative staff - Marketing – manage customer analytics (feedback, preferences, demographics, stay patterns) and provide strategic direction to continuously improve overall experience; promote all amenities, conveniences and programs offered including conferencing facility for small groups (15), weddings or family gatherings, wine tasting events; design and maintenance of corporate identity inclusive of social media - Guest Relations – Create playlists (customisable entertainment); assistance with local travel plans when required; oversee, coordinate and facilitate (where required) all arrivals and departures; coordinate and manage communication between guests and staff - External relationships – corporates, security firm, similar service providers (flow-overs), professional caterers, contractors - Maintenance – plan and perform maintenance activities such as cleaning, painting and repairs - Design, sourcing and stocking of specialized Wine list.
Director and shareholder
Role: Director, shareholder, organisational -and management development consultant Personal Responsibilities: • Director/Shareholder - Growth of company (marketing, strategic planning and management, product development, financial management, professional networking) - Human resources (recruitment, in-task development and utilisation of professional and administrative staff) - Legal and financial through 26% shareholding (decision-making, assets, debtors, creditors, insurance) - Technology • Consultant: Providing training, facilitation and advisory services at all managerial levels in the following areas: organization development services, management- and self-development programmes, and task competency development.