Playa del Carmen, Quintana Roo, Mexico
Professional hotel management leader with over 20 years of experience delivering quality guest experiences throughout successful hotel management. Skilled in utilizing sound business acumen to effectively manage properties in alignment with corporate goals. Proficient managing operations on an international scale. Demonstrated history in driving communications throughout multiple organizational levels. With the ability to ensure brand service strategies while executing team’s professional development, I can establish operational success.
• Tasked with the implementation of operational procedures and systems to ensure the efficient functioning of the hotels. • Responsible for the successful launch of the hotel openings, working closely with the design and construction area ensuring each property meets accordingly to Chablé Hotels vision, concept, standards and objectives.
- Executed full operational audit procedures, Leader of Pre-Opening Team in successfully opening an assigned location in 2018. - Held P&L responsibility for hotel growth strategies, implementing new sales techniques in communication with corporate sales targets. - Managed all aspects of planning and analysis in successfully developing the company vision providing effective and timely guest services to maximize revenue and profit growth.
- Tasked with ensuring full operational and financial success, managing organizational performance throughout the onsite property in alignment with Marriott Brand Standards. - Facilitate the development of annual budgets, oversee all P & L statement analysis, and capital expenditures in addition to managing the development of future business forecasting, maximizing opportunities for new business. - Utilize strategic planning and analysis to ensure consistent growth occupancies resulting in a notable growth of 50% within the last 24 months. - Assisted in the development and implementation of two additional locations with a demonstrated increment of 20% in F&B total revenue.
General Manager & Hotel Operations Manager, Puebla, Mexico & Monterrey, Mexico - Held P&L responsibility for hotel growth strategies, implementing new sales techniques in communication with corporate sales targets. - Managed all aspects of planning and analysis in successfully developing the company vision providing effective and timely guest services to maximize revenue and profit growth. - Coordinated strategies utilizing resource allocations to develop and implement successful financial performance measurements. - Achieved a demonstrated growth in room occupancy of 16% in 2013. - Executed full operational audit procedures, Leader of Pre-Opening Team of Quinta Real Puebla in successfully opening an assigned location in 2013. - Developed capital expenditure statements for senior management, outlining annual budgets, P & L statements, and the strategic planning direction for future business opportunities.
- Directed all food and beverage division activities, managing daily operations ensuring successful and optimal performance. - Ensured high quality property appearance to guests, providing top level guest services in alignment with corporate goals and objectives. - Participated in marketing directives, with the focus on improving food and beverage services to maximize profitability. - Identified new business opportunities to increase employee performance and ensure continual service improvements for property locations. - Responsible for introducing the first Michelin Star Chef Restaurant to the local market as a part of the outlets renovation. - Tasked with recruiting and hiring new staff for local and renovated properties, training employees to provide quality service within the company mission.
- Established operational designs for successful management of all food and beverage operations under the Ultra Luxury Level of Standards, securing long term customers, serving a diverse range clientele. - Managed continuous financial performance, establishing effective standards with the focus of increasing annual revenue and profit growth. - Maintained full control of the Wine list, providing oversight for 4 wine cellars, executing guidance for managers to ensure guest satisfaction. - Executed the development of financial reports, managing budget development processes, maintaining ongoing business operations.