Duluth, Minnesota, United States
I consider myself a results-oriented professional who is self-motivated, detail-oriented and a great communicator. Those skills with my technical abilities to critically think and problem-solve, I feel would make me a great asset any where in the IT world. Now that I am CompTIA A+ and Network + certified; I plan to continue my CompTIA education by adding more certificates and expanding my technical knowledge and professional career.
• Managing small and large IT projects from start to finish. Assembling and making sure parts are ordered from quotes. Making client contacts, scheduling on site techs and follow through on ticket completions and closures. • Managing all onsite scheduling for Help Desk and Service Desk. • Help with Help Desk tickets. • Taking payment when checking customers in and out.
• Support, troubleshoot and repair HP printers all over Essentia Health, clinics, hospitals and all other outlying clinics and buildings in the Duluth, MN area. • Order, and manage a warehouse of parts and stock. • Customer contact and scheduling. • Complete service calls using Remote Tech.
• Support computer hardware refreshment all over the Mayo Clinic campus. Complete work orders using Service Now by replacing outdated computers and printers with new ones. Make sure computers and printers have correct setups, logins, and are network functional. • Support removal and redeployment of systems in areas scheduled for construction or workstation relocation. • Activate and test ports in network closets
• Travel to various national retail stores in the Rochester, Owatonna and Mankato areas to provide service and support for electronics displays • Support sales of Targets by ensuring that display items are in proper working order so customers can try out and select the items that best suit their needs and preferences • Maintain working knowledge of a variety of technology devices including PCs, laptops and accessories, network devices, cell phones, and entertainment systems and components, to independently retrofit, set up, and troubleshoot • Promote popular items by conducting basic merchandising visits such as stocking, auditing, and updating signage