National Capital Region, Philippines
Phoenix Virtual Solutions is a leading offshore staffing company for healthcare providers, medical facilities, and management companies. We specialize in providing professional virtual staffing and solutions to the United States and Australian healthcare industries. Phoenix was founded by former US Healthcare executives with over 75 years of combined expertise in US healthcare management and offshore staffing. Our rich knowledge of healthcare processes and best practices help clients improve workflow, increase patient traffic, provide better patient satisfaction, and enhance revenue-generating functionalities. We provide just-in-time staffing and back-office support with few risks and significant savings for doctors, dentists, physicians, laboratories, and healthcare companies. Phoenix assures top-rate innovation and information technology service as Phoenix has joined ranks of prominent players in the healthcare industry space through our membership with the Medical Group Management Association (MGMA) and Healthcare Information and Management Systems Society (HIMSS). Gerard Faustino our Director for Strategic Initiatives and Partnerships, has over 12 years of management experience in the business process outsourcing arena. He has managed operations that supported international service brands in technology, customer service, healthcare, technical support and even financial. He is a proven leader in managing different technical and administrative support roles in any operational setting. Did you know that you can save as much as 60% on your labor costs? Tell us exactly what you need, and we will provide expert offshoring staffing for your healthcare support. Our staff are intelligent, results-oriented, college-educated professionals with excellent communication skills, and years of healthcare experience. We follow stringent recruitment, screening, and hiring process to make sure your virtual staff has the right experience and background. Our clients enjoy: • Significant savings • HIPAA licensed VA’s • Flexibility and scalability on demand • Comprehensive value-added solutions • Streamlined processes and procedures • Increased productivity and cost efficiencies Ready for your operation to perform at its optimal level? Let us help you do what you do best. From recruiting and hiring to managing your revenue cycle and other administrative tasks, we’ve got you covered. Contact me at [email protected] to learn more.
Leading development and maintenance of Strategic Partners. Identifying new strategic partners in the healthcare and affiliated spaces. Maintaining relationship with current strategic partners. Supervising training and managing the development of training materials or curriculums. Phoenix Virtual Solutions is a leading offshore staffing company for healthcare providers, medical facilities, and management companies. We specialize in providing professional virtual staffing and solutions to the United States and Australian healthcare industries.
A certified Team Captain for a US campaign focusing on Financial Technology and Disruptive Innovation. Handled a team that solely focuses on email handling and chat support for queries pertaining to investments and stocks. Directly communicate with the clients. Handled training, implementations and service delivery of the said campaign.
A certified Team Manager/ Assistant Manager for a US campaign that is under the insurance industry. Handled a total of 25 agents taking both Inbound and outbound platforms that caters to renewals of insurance plans. Directly communicate and interact with on shore counterparts, handling and attending SLA calls, calibrations and Internal meetings that solely has an impact on the said line of business
A certified Team Manager/ Assistant Manager for a US campaign in terms of financial Services (OPTUM Pay). Campaign mainly caters to providers and billing services that have questions or queries about their EPS (Electronic Payments and Statement ) platform. Handled a total of 20 Specialists that take in inbound calls handling financial services questions that are connected to claims, insurance and medical transactions. Directly communicate and interact with on shore counterparts, handling and attending SLA calls, calibrations and Internal meetings that solely has an impact on the said line of business.
A certified Team Manager for a US Hospitality campaign (Airbnb Non Trip). Campaign mainly caters to personal or business accounts that has concerns pertaining to their travel using the said platform platform. This is a customer service campaign. Handling a total of 12 agents, managing their performance with specific metrics. Attending weekly client calls and meetings mainly focus on team performance. A certified Team Manager for a US Hospitality campaign (Trip). Handling a total of 16 crewbies that are known as case managers. Specifically handling issues or cases that are focusing on the experience that our platform, users that are calling about. Mediation, cancellation, refund, losses, amenities and personality conflict issues. A certified Ramp Lead. Focusing on helping newbies after they graduate from training. Four weeks of ramp that consist of molding, teaching and guiding new agents to learn and embody the proper skill and behavior before they get to be endorsed to production proper. Consist of coaching, training and role plays.