City of Johannesburg, Gauteng, South Africa
Attendance of Daily Connects to discuss previous day stats, unpack issues, comment on Availability Targets, request assistance and recommend solutions. MIS. Improve Availability by 1% within 2 months. *Zero avoidable escalations. Provide quality feedback within agreed TAT (external/internal). #FBFU. Provinding feedback to QMC Team with regards to resolving customer queries (Sunset Principle). Identify root cause of complaints & escalations. Develop an action Plan together with Team Leader within 48Hrs - MIS to be collated on escalations and reduction tracked. Ensure CIT has all equipment and stationery required -Daily. Ensure that CIT is Removing: Cheques / ENA Cash/Retained Cards Ensure that all Diebold calls within Control has been dealt (DF/TR). Zero Partial faults/Tickets on XMS > 2 days without P.O.E 100% Verification of XMS Workgroups/Tickets daily. Ensure all faults are assigned to you and resolved timely. Number of Unactioned ATMs down Longer than a day = 0 Develop a daily RSD failure report. Determine root cause of non transacting device using ROBOCOP Power BI , Monitoring tool and E15. All dedicated runs should not have any non transact without any valid reason – effective use of emulator, ROBOCOP E15 and Postilion.
Balancing ATM's and ensuring that third parties also balance early to detect fraudulent activities, reporting differences in ATM cash, Atm monthly stationery ordering, Place GRES calls to all faulty ATMs and report the technical faults. Write a monthly report about the condition of ATMs, procedure followed and the follow up updates. Monthly balancing float cash at the third-party centers to verify our books.
Liaise with different departments where there are differences in Teller’s cash, Recon and balancing of differences in Teller’s cash account, Ensure that no unauthorized entries passed to differences account, Recon of Coin Factory, Sachet, Treasury, Payrolls Receiving Bay and Machine room’s difference, Tracing of all differences over R500, Pass necessary reversing entries, Assist with recon of balancing when Machine room reflects a difference, Viewing of video footages when necessary to trace a difference.