Oklahoma City Metropolitan Area
Pacebutler Corporation is a company that buys and resells used cell phones and other tech devices, operating from its corporate office in Oklahoma City, Oklahoma. They purchase used mobile devices from corporations and other organizations, focusing on sales and data erasure, and have been recognized as a top workplace in Oklahoma. Business: Buys and resells used cell phones and other tech assets from businesses. Services: Offers data erasing, free shipping, and fast payment for devices. Headquarters: Oklahoma City, Oklahoma. Recognition: Awarded "Top Workplaces" in Oklahoma for small businesses.
I am currently working for Consumer Cellular as Inside Sales Supervisor for Consumer Cellular
Responsibilities included: 1. I was recruited to be the first Sales Supervisor at the Oklahoma City site, knowing what the CCI values and direction are I built the sales floor to embrace their vision to be the most Beloved wireless Provider in America. 1. Create the culture for the department with peers. We have created a culture where all three of the supervisors have open door policy and will assist all sales team agents creating a workplace that has a consistent re-occurring coaching, training and call calibrations that has made Oklahoma site the crown jewel of the company! 2. Staffing and recruitment for new inbound Sales Agents. 3. Created a monthly Score Card that trends week over week and quarter performance for all sales agents. I utilize the document when performing weekly coaching sessions. 4. Set Sales goals monthly with all agents and having a static weekly one on one meeting with each agent weekly covering their sales performance. (Trending production, run rate to completion, adjusting their daily and weekly goals. Coaching behaviors by reviewing calls in CX-One phone system. Having call calibrations during coaching sessions and typically reviewing 2-3 calls after to see where the disconnect may lie. Generally end session with a sales coaching video on YouTube to see if there are any tricks and tips. 5. Monitor calls most of my day (live and recorded). Able to assist on sales calls with the agent and discover behaviors that need to be worked on.
Responsibilities included: 1. Staffing and Recruitment for new Outbound channel to launch selling small owner operators (OTR) over the road truck driver a fuel/ maintenance /roadside solution with discounts! 2. Working closely with Sales Force development team to tailor our department CRM tool to easily work and organize Prospect Leads obtained through a third party (RigDig) for our agents to call offering our in-house fuel/ maintenance /roadside solution billing card. 3. Create, maintain and publish (Daily, Weekly, Monthly and Quarterly) reporting for KPI’s for our department. Partnering with boundary partners in our billing department to establish a functional BI report database to track fleet gallons and transactions for our department. This report detailed total gallons of diesel sol, average transactions and total portfolio performance indicators such as Average cost per gallon, Average profit per gallon, Average Cost per transaction and other KPI’s showing channel performance. 4. Create call lists for the department(leads) obtained through marketing team to lower costs of lead acquisition. 5. Created Commission structure for FTE front line agents. Create daily reporting for FTE agents including MTD completion rates, pending conversions stack ranking performance for our department on a daily basis. 6. Creating and maintaining Department M&P’s, creating and implementing a Department Playbook as well as a Performance management tool relating to performance and attendance. 7. Monthly goal setting and goal translation meeting with all of my agents. 8. Daily role-playing sessions to ensure proper skill transfer. 9. Weekly huddles for business needs or changes. 10. Monthly audits to ensure reported sales were indeed valid and commissionable. 11. Interview and recruit staff including multiple job fairs. 12. Weekly payroll. 13.