New York, New York, United States
Analytical and results-driven operations leader with experience in problem solving, team management, and process optimization within fast-paced fulfillment environments. Skilled in root cause analysis, process improvement, and people leadership, with a strong focus on customer obsession, safety, and efficiency. Proven ability to deliver results by driving operational excellence and motivating high-performing teams. *Core Skills Root Cause Analysis (5 Whys, Fishbone) Leadership & Team Development Amazon Operations & Fulfillment Processes Data Analysis & Reporting (Excel, SQL, FC dashboards) Process Improvement & SOP Development Performance Metrics & KPIs Management Safety & Compliance Standards Strong Communication & Cross-Functional Collaboration
• Oversee daily operations for Problem Solve department with P&L accountability. • Direct labor planning and resource allocation for team of 15-20 associates . • Partner with Area Managers across Inbound, Outbound, and Ship to resolve cross-functional operational barriers . • Drive continuous improvement through Kaizen events and Gemba walks. •Reduced problem queue resolution time by 35% through strategic resource allocation and process optimization across 3 shift operations. • Managed team of 15-20 Problem Solvers, maintaining 98% SLA compliance while processing 5,000+ daily package exceptions • Led root cause analysis initiatives that decreased recurring issues by 28%, improving overall operational efficiency • Implemented safety protocols that resulted in zero lost-time incidents over 12-month period. Strong Technical & Analytical Skills: -Root Cause Analysis expertise (5 Whys, Fishbone) -Data analysis capabilities (Excel, SQL, FC dashboards) -KPI and metrics management experience -Process improvement and SOP development Safety & Compliance Focus: -Demonstrated safety leadership -Experience enforcing Amazon safety standards -Conducts hazard checks and stops unsafe work
Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers. Escalates barriers to Operations leaders. Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals.
Guide, teach and audit associates the procedures and techniques for carrying out their work. Provide support and training to achieve good management and achieve our goals as a team.
Wholesale to small and medium-sized companies, cleaning products, varied products.