Zaventem, Flemish Region, Belgium
Independent, Team Player, Dynamic, Studious and motivated IT Field Service and Infrastructure professional with over seven years of experience in the HQ office and manufacturing environment. Served as a team leader in different private and Social organizations. Familiar with Azure Cloud fundamentals, adept in Networking,Compute,Sales Force+ administration,Zoom,Teams, Video Conferencing,Virtual delivery,and managing the functionality of systems. Resourceful, and committed to high continual service delivery, as well, advancing my knowledge of relevant technologies.
2021 Microsoft Azure Fundamentals Certified 2013-2021 WER - Field Service Engineer Tasks includes All-round IT support to Pepsico employees for Belgium, Netherlands, Ireland, Denmark and Norway in 3 main languages (ENG/DU/FR) IT orders & inventories management IT materials roll-out & collection from leavers IT introduction training for new joiners. End of Lease, Mobile Fleet,Security and Badge system management Server tapes back up management Patching of servers and switches, Patching switches for telephony. 2015-2020 & Yearly updates Sales Force+ Co-coordinator – Tacks cludes Application configuration & support for both OT/OOH sales teams. Basic Installation, preparation on Server/Client’s For Internal/External Users 2016 – 2020 Meeting Rooms Infrastructure Operational manager Tasks: Providing VIP executive support for Cisco/Polycom video-conference and Zoom meetings. Troubleshootings & Writing one pager for different meeting rooms & bubbles devices & presentation kits Weekly local & cross sites testing and documenting of the system’s operation. Raising tickets for 3rd party suppliers support. ZEEBRUGGE TROPICANA EUROPE PRODUCTION PLANT 2016 – September 2020 Tasks includes all the above and these at the Plant. Patching of servers & switches for telephony at the plant. Configuring Cisco wireless phones. Coordinating with network team to install wireless access points for the production. Leading micro projects with production managers. Ensured IT stock for users/executives at the plant. Ensured roll-out of new applicationfor key users and floor managers.
My responsibilities included providing computer support to end users.Soft and hardware installation of computers,accessories;repairing, upgrading,and building of used computers and servers. Computer network cabling,telephone installation and patching.