Rochester, New York, United States
My goal is to apply my technical skills and knowledge in the Technical Support field by becoming a part of a team that I can learn from and grow with, in an environment that encourages excellence. I am well-versed in the use of Windows systems, network devices, and troubleshooting as well as problem solving skills for OS and applications such as MS Office Suite (Word/Excel/Windows), Windows 7, 10, 11 and Windows Servers environments. •Excellent customer service skills •Experienced IT Technical support analyst with experience in computer hardware technologies, imaging and deployment. • Extensive practical work experience in combination with strong academic training and credentials in Active Directory, Microsoft Exchange (2007, 2010, 2016), Networking, Hardware/Configure Windows Environments & Virtualized Environments (VMware/Hyper-V). • Provided technical support and resolved tickets regarding server, desktop, printer, phone and office equipment issues for onsite and remote end users • Troubleshooting, diagnosing and resolving VoIP/IP-PBX/UC application-related issues reported by Mitel Certified Partners or direct customer. • Experience with VMWare, Wireshark. • SalesForce and ServiceNow experience • Understanding of IP networking and related protocols and technologies • Expertly installing, configuring, monitoring and troubleshooting pcs and related hardware on all OS platforms. • Keep track of the number of bad sectors on an SSD and performed troubleshooting. • Assisted with the distribution, delivery, and upgrading to windows computers. • Assisted with upgrading, repair, and migration of desktop equipment and associated peripheral devices. • Installation and de-installation of software and associated peripheral device drivers.
TSA2
Joined ProofPoint Team in February 2018