Zouk Mosbeh, Keserwan-Jbeil Governorate, Lebanon
IT Infrastructure & Security Leader (CISSP) with 15+ years of experience driving enterprise IT strategy, cybersecurity, and digital transformation across complex environments. Expertise spans IT Governance, Risk & Compliance (GRC), Security Architecture, and Service Delivery, with strong hands-on leadership in cloud platforms (Azure, Microsoft 365), enterprise systems (Infor OS/WMS), and hybrid infrastructure. Proven ability to align IT operations with security best practices and business objectives, including ISO 27001-aligned frameworks, network segmentation, and resilient architecture design. Track record of delivering measurable impact: 30% reduction in downtime, 15% IT cost optimization, and sustained 99.9% uptime across mission-critical systems. Successfully led large-scale cloud migrations, infrastructure modernization, and secure integration programs across multi-site environments. Currently focused on advancing security maturity and operational intelligence through automation and AI—building intelligent agents to optimize IT operations, enhance threat awareness, and support decision-making. Passionate about strengthening governance, improving risk posture, and building secure, scalable, and future-ready IT environments.
- Direct IT infrastructure strategy (virtualization, servers, storage, cloud, backups) ensuring alignment with COBIT, ITIL, and NIST frameworks. - Drive IT risk assessments, Business Impact Analysis (BIA), and policy development to strengthen governance and compliance. - Oversee implementation of critical platforms (SQL, Oracle, F5, ADFS, SSO) supporting business applications and client environments. - Partner with business leaders and client teams to deliver infrastructure reviews, solution architecture, and secure integrations. - Lead disaster recovery planning and resilience testing, ensuring business continuity and operational readiness. - Mentor technical teams and foster collaboration across departments to deliver high-value projects. - Designing and deploying AI-driven agents for enterprise workflows using Lyzr AI. - Integrating AI into IT operations to automate support, documentation, and reporting. - Leveraging LLMs for knowledge-based automation aligned with IT governance and security. Key Achievements: - Reduced unplanned downtime by 30% through improved resilience, DR strategy, and failover optimization. - Achieved 15% cost reduction via cloud optimization, vendor management, and infrastructure right-sizing. - Increased delivery efficiency by 20% through automation and process standardization. - Sustained 99.9% uptime across mission-critical enterprise systems.
- Managed enterprise IT operations, ensuring availability, security, and performance across global environments. - Guided implementation of virtualization, database, and server solutions, reducing downtime and enhancing scalability. - Championed IT security and compliance programs, including patch management, vulnerability remediation, and audits. - Introduced automation and process optimization, improving efficiency and reducing manual effort across teams. Key Achievements: - Improved overall system uptime by 25% through proactive monitoring and infrastructure upgrades. - Automated recurring IT tasks, saving 15+ staff hours per month. - Enhanced data protection and recovery reliability, achieving 100% backup success rate for critical systems. - Reduced patch deployment cycles by 40% with automated patching tools. - Strengthened cybersecurity posture, cutting vulnerabilities by 20% year-over-year.
- Led clients support engagements, resolving complex IT challenges and ensuring continuity of operations. - Designed and deployed IT solutions (servers, networking, VPNs, backup/DR) aligned with client business needs. - Built strong client relationships by delivering tailored solutions under tight deadlines. - Mentored junior staff, developed knowledge resources, and raised overall team performance. Key Achievements: - Resolved 95% of support requests on first contact, increasing customer satisfaction and retention. - Trained and mentored junior technicians, reducing escalation rates by 30%.