George J Francis

Program & Product Manager | Solution Architect | Innovation Leader | AI/ML & ESG Strategy | 2024 Nokia NI Quality Award Winner

Fremont, California, United States

About

๐Ÿš€ Driving telecom innovation and business growth for 20+ years | Product Management Leader with proven track record of delivering $200M+ revenue impact. Award-winning telecommunications executive specializing in network automation, AI/ML monetization, and ESG sustainability solutions. Recently honored with the 2024 Nokia NI Quality Award for pioneering network energy efficiency innovations that expanded market presence across Europe and Asia-Pacific. ๐ŸŽฏ Core Expertise: > Product Strategy & Roadmap Development - Full lifecycle management from concept to global deployment > Network Technologies - Optical (DWDM, OTN), 5G, SDN, Network Slicing, Zero-touch Automation > AI/ML Innovation - Advanced network planning, predictive maintenance, digital twins, energy optimization > Revenue Generation - Secured multimillion-dollar contracts through compelling pre-sales initiatives > Cross-functional Leadership - Matrix organization expertise, Centers of Excellence establishment ๐Ÿ’ผ Recent Achievements: โœ… Generated $200M revenue leading Nokia's Network Automation Product Line โœ… Won 2024 Network Infrastructure Quality Award for ESG sustainability innovations โœ… Secured major RFP win with zero-touch optical provisioning solution architecture โœ… Expanded global market presence in Europe and Asia-Pacific through data-driven ESG strategy โœ… Created new revenue streams through strategic AI/ML capability positioning ๐ŸŒŸ Industry Recognition: > 2024 Nokia Quality Award Winner > AT&T Network API Innovation Contest Winner > Tech Mahindra Young CEO Program Finalist > Published influential white paper on Network Slicing for Optical Networks Ready to drive your next telecom innovation initiative? Let's connect and explore how my proven expertise in product management, solution architecture, and strategic leadership can accelerate your business growth. With a proven track record of success in both consulting and product development roles at Fortune 500 and industry-focused companies, as well as active involvement in local community groups, I am a versatile, high-impact professional committed to driving measurable business results through the strategic application of technology.

Experience

  • Program Director at Wipro
    Sep 2025 - Present ยท 10 mos

  • Customer Success Manager & Client Advocate at R3 Technology Inc
    Feb 2025 - Jul 2025 ยท 6 mos

    Managed service delivery for a marquee Telecom client, ensuring seamless customer experience and maintaining high client satisfaction ratings. Maintained proactive client relationships through regular communication, status updates, and expectation management, resulting in improved client retention and trust. Demonstrated exceptional adaptability by quickly mastering complex technical concepts including 5G NR architecture and network slicing, enabling effective customer support and technical issue resolution. Identified and developed customer-centric solutions leveraging emerging technologies like Agentic AI to address client pain points and streamline service delivery processes. Facilitated strategic customer meetings and delivered compelling presentations on service capabilities to key stakeholders, securing contract renewals and expansion opportunities. Served as primary customer advocate internally, liaising with cross-functional teams to ensure client concerns were promptly addressed and customer feedback was integrated into service improvements.

  • Nokia (10 yrs 6 mos)
    • Network Automation Product Line Manager & Solution Architect
      Jan 2019 - Dec 2024 ยท 6 yrs

      Generated significant revenue by leading cross-functional teams in pre-sales initiatives, delivering compelling demos and presentations that increased North American market share from a major US telecom customer Successfully secured RFP win by architecting a zero-touch optical provisioning solution with seamless API integrations between service enablement, planning, network management and network optimization tools. Expanded market presence in Europe and Asia-Pacific by developing and implementing a comprehensive ESG strategy centered on network energy efficiency innovations aligning data-driven market insights with business goals Won the prestigious 2024 Network Infrastructure Quality Award by optimizing ESG features through network-level automation that significantly increased customer centricity & satisfaction. Created new revenue streams by strategically positioning AI/ML capabilities across the product portfolio, enabling advanced network planning, root cause analysis, proactive maintenance, digital twins and energy optimization. Elevated product visibility as speaker at industry events, showcasing product innovations and establishing thought leadership in the networking space.

    • Senior Technical Specialist
      Jul 2014 - Dec 2018 ยท 4 yrs 6 mos

      My responsibilities include .... - Study product evolution requirements driven by customers & generate product detailed requirements & behavior specifications. - Work with all interfacing systems to deliver end-to-end solutions. - Work with cross-functional and geographically diverse teams to deliver product solution & integrated system solutions. - Drive internal initiatives within product development team.

  • Tech Mahindra (2 yrs 1 mo)
    • Sr Product Architect
      Jul 2012 - Jul 2014 ยท 2 yrs 1 mo

      Drive Center Of Excellence Project for NMS. Define product strategy & focus areas to evolve into Next Gen NMS addressing management of multi-vendor, multi-technology networks as well as management for SDN, NFV and Cloud. Support product marketing & sales strategies, building collaterals, work on client proposals, etc.

    • Senior Product Architect
      Jul 2012 - Jun 2014 ยท 2 yrs

      Drive EMS/NMS product strategy & define focus areas. Build Proposals in the EMS/NMS domain and provide responses to RFI's, RFP's & drive pre-sales plus consulting activities.

  • Wipro Technologies (12 yrs 10 mos)
    • Solution Architect
      Nov 2008 - May 2012 ยท 3 yrs 7 mos

      Architect for Ciena Optical network management components.

    • Project Manager
      Apr 2007 - Oct 2008 ยท 1 yr 7 mos

      Customer relationship management, team management, manage project status and reporting, manage project development metrics and reporting, etc.

    • Software Engineer
      Aug 1999 - Oct 2008 ยท 9 yrs 3 mos

      Full-time software engineer and consultant to North American clients - Nortel Networks and Hammerhead Systems.