San Antonio, Texas, United States
Resolved downed systems, network disruptions, and configuration issues across AWS. Diagnosed root causes, implemented fixes (e.g., networking, IAM access, Transit Gateway routing, system patches), restoring functionality and improving performance to critical production resources. Guided customers and teammates on configuring AWS resources and troubleshooting. Led knowledge-sharing sessions, created technical documentation, and assisted with cloud migrations.
Performed admin level support within M365/Azure/AWS. Monitor and maintain client cloud environment; troubleshoot network and security configurations within Azure and other cloud platforms to ensure both security and high availability are met. Responsible for identity and access management in Azure AD, ensuring the correct permissions are provisioned to users and groups.
Managed data center operations by coordinating equipment lifecycle management, providing customer support, resolving hardware incidents using Dell/HP/VMware/Nutanix monitoring tools, and administering NetZoom infrastructure software.
Performed software and hardware installation and configuration. Maintain and repair a variety of equipment, install drivers, update systems firmware and BIOS, install Local Area Networks (LANs) and Virtual LANs.
Executed installing, maintaining, and troubleshooting physical hardware infrastructure including servers, networking equipment, and cabling within high-availability data center environments. Performed hardware diagnostics, component replacements, and system upgrades while adhering to strict operational procedures and security protocols.