Bracknell, England, United Kingdom
In this role, I have become a ‘Qualified’ Cabin Crew member. I have been trained in the First Class service, and often work in the premium cabins. I pride myself on providing the very best customer service possible; with a strong focus on the safety of the customers, myself and my colleagues.
In this job, I created allocation sheets for Ground Staff that contained the most up-to-date information. Operated the absence hotline, and provided information on payslips, sickness and leave, and overtime. I provided support to all the staff in Heathrow Operations over the phone, through emails and in person.
• Help to manage a team of fifty-nine Frontliners and twelve Team Leaders across nine stores; creating rotas; monitoring team and store targets for guest service, SPC and revenue. • Responsible for recruitment of Team Leaders and Frontliners through screening applications, assessment centres and interviews. • In charge of checking the daily till control reads and revenue trackers; examining discrepencies and leading investigations and disciplinaries. • Ensuring deliveries and stock moves were completed correctly and punctually; store planograms are adhered to; any promotions are displayed correctly; all Health and Safety guidelines are adhered to.
• Worked on the concessions stands around the park, including the ride reservation system (Q-Bot); small stores, and the climbing wall. • Ensured guidelines on Health and Safety, guest satisfaction, and cash handling were met by myself and other staff members. • Trained as an Operator on the Q-Bot system which required careful decision making; dealing with guest feedback both negative and positive; cooperation with the Attractions staff, and training other staff members in this role.