George Couston

About

Currently working on the Customer Success team at Stripe. As a CSM, I provide enterprise customers with strategic planning and consulting to help their programs grow and succeed. Previously, I served as a Customer Success Manager and Technical Account Manager at Qualtrics. I went to school at the University of Illinois at Urbana-Champaign for BioEngineering and have a background in Healthcare IT and Integration Services. I love fishing, hockey, and (trying to get better at) golf.

Experience

• Customer Success Manager at Stripe
  Jun 2026 - Present · 2 mos

• Qualtrics (6 yrs 5 mos)
  • Manager, Customer Success
    Oct 2024 - May 2026 · 1 yr 8 mos

  • Principal Customer Success Manager - Healthcare
    Jan 2024 - Oct 2024 · 10 mos

  • Senior Customer Success Manager
    Jan 2023 - Jan 2024 · 1 yr 1 mo

• Intelligent Medical Objects (2 yrs 7 mos)
  • Platform Services Specialist
    Jan 2019 - Dec 2019 · 1 yr

    Provided virtual server installations and product integration support for several large hospital networks

  • Product Integration Specialist
    Jun 2017 - Dec 2018 · 1 yr 7 mos

    Conducted daily support and troubleshooting calls for medical organizations using the Meditech EMR

• Senior Design Team Member at University of Illinois at Urbana-Champaign
  Aug 2016 - May 2017 · 10 mos

  Member of the 1st place winning "Radial Access Trainer" project team

• Innovation Intern at Carle Foundation Hospital
  May 2015 - Aug 2016 · 1 yr 4 mos

  Tested innovative products from over 15 companies, including Apple, Google, Voalte, and Imprivata in the Emergency Department