Lunenburg, Lower Saxony, Germany
I have over 12 years’ experience in the GxP driven pharmaceutical and biotech industry. During this time I have gained extensive operational experience as Project Manager for MES implementations, strategic program management, and key account management and sales for digitalisation of production environments within in the regulated industry. Currently engaged at Werum IT Solutions Ltd. in Thailand as Senior Head of Strategic Account Management for the APAC (SEA/AU) region. Responsible to further develop business and relationship with our existing key accounts and to strengthen our position as a strategic MES supplier in the pharmaceutical and biotech industry segment.
Senior Account Manager covering all strategic account activities in the SEA/AU region within the pharmaceutical and biotech industry segment. Special focus on Singapore and Australia for the topic Manufacturing Exe-cution Systems (MES) and specially the product placement ‘PAS-X’ and complementing product portfolio. High travel activity. • Local strategic account relationship management and develop-ment • Identification of new business, strategic market opportunities and light house projects • Creation of budgetary quotations and offer calculations • Customer product presentations and consulting (e.g. implementa-tion approach, rollout strategies, resource planning, etc.) • Program/Project Steering Committee Lead • Handling and processing of customer escalation management • Internal coordination with global account managers and strategic alignment and set-up establishment • Internal operational alignment and monitoring of project execution • Member of Werum IT Solutions Ltd. leadership team and initiation of strategic service and product portfolio development • Reporting direct to the executive board
Senior Account and Program Manager covering strategic program activities of select globally operating accounts in the pharmaceutical and biotech industry segment. Special focus on the topic Manufacturing Exe-cution Systems (MES) and specially the product placement ‘PAS-X’ and complementing product portfolio. • Global strategic account management and customer relationship • Identification and pursuing new business & strategic market and customer developments • Proactively initiating new projects/programs at customer base • Pursuing and winning opportunities in competitive situations • RFI/RFP handling, offer calculations, creation of budgetary quota-tions and customer product presentations • Negotiation and execution of frame contracts with customer pro-curement. • Program management, steering and handling of customer escala-tion management • Reference visits and customer consulting • Handover of sales projects to the execution organization and fre-quent internal alignment and monitoring of project execution • Support on cooperate strategic topics: o MES migration strategy o Product customization concepts o Maintenance approaches o Improvements to visibility and quality of opportunity forecasts o Account intelligence rating reports • Participation on conferences and roadshows • Reporting to the executive board
Overall project management on delivery and implementation of MES and serialisation systems in the pharmaceutical and biotech environment. • Management of overall projects as responsible project manager • Team lead and management (local and offshore) • Alignment, review and release of functional change specifications • Functional risk assessments, quality control and test planning • Creation and tracking of project timeline, budget, and resource allocation • Coordination and customer consulting on project implementation and on-site hyper care management • Project status review meetings and steering committee presenta-tions • Reporting directly to lead of global projects • Further development of the serialization solution product portfolio • Part of expert committee for the evaluation and classification of patches and functional requirements • Participation in the introduction and design of a company-wide project controlling system
Project- and product management and marketing for municipal cus-tomers providing webportals and e-goverment integration services. • Responsible project management for planning, concept creation, development, start-up up to final rollout • Municipal key account consulting in politically governed environments • Analysis of functional customer requirements and definition of the corresponding product specification • Coordination and management of steering committees • Market and competition monitoring and strategic project initiation • Creation of refinancing plans and decision templates for the management
Project management and key account mangement within the web design industry. • Project management for creation and operation of professional commercial webpages and online marketing campaigs • Budget proposals and SOW creation • Concept creation and pitch presentations • Project management, customer management, team lead, project controlling and quality control • Continuous management of customer requirements and marketing campaigns
Lecture assignment in the area “Web Development (HTML & Rich Media)” • Course scoping and concept creation with the University administration • Creation of all relevant learning materials and templates • Teaching and student advisory