Charlotte, North Carolina, United States
I turn B2B customer experience insights into action through design thinking and facilitation. My career is focused on human-centered customer experience. I have strong executive presence and comfort interacting with stakeholders at all levels of organizations. I love helping people get the highest value from their ideas. My super powers are listening and synthesis. I find what's crucial in your conversation. When I reflect it back, you next steps will become clear. I shape insights into stories that delight, inform, and persuade essential audiences. I use everything from napkin scribbles to infographics bring clarity and understanding to my clients. My Clifton Strengths are Context, Deliberate, Ideator, Strategic, and Intellection/Learner. I want to know how you got where you are so I can help you make big bets and reach audacious goals. Skilled in: Mural (SME) I Miro I Microsoft 365 including Copilot I Articulate Storyline | LUMA Workplace I LUMA instruction I Articulate Rise I Google Suite
Highest tier of custom solutioning for MURAL enterprise customers. Leading customers through a design thinking process to build bespoke MURAL experiences. Part of a select group of experts. -Through design thinking with cross-functional stakeholders and subject matter experts, created a scalable virtual workspace to facilitate a multi-million dollar sales process for a Fortune 50 company. Became trusted advisor for the project. -Built an onboarding mural featuring video content to introduce all learners into the MURAL way for MURAL Learning. -Created a modular virtual collaboration space for an employee experience company, empowering them to tailor facilitated meetings to their clients’ needs. This work inspired the company to retain 100 seats.
-Developed high-level strategy and culture building experiences for c-suite leadership teams -Co-facilitated OKRs workshops in bespoke virtual collaboration spaces -Co-wrote "Facilitation", a manual that maps the practice of facilitation to Integral Theory -Led entrepreneurs in content strategy for the development of online courses
-Created storytelling graphics for a global technology firm, significantly improving communication across a dispersed workforce. -Used strategic design to build a storytelling graphic that improved buyer/vendor relations with a Fortune 500 company -Used graphic recording to capture D&I consulting engagements for internal review, resulting in process improvement -Illustrated blog posts for thought leaders
Trained and mentored team of three graphic recorders/live scribes. Managed delivery of business services in innovation, strategy, and life scribing. Built a playbook for virtual events and virtual collaboration. -Designed and developed a complete blended learning program to train facilitators -Pivoted in-person graphic recording delivery model to a digital platform in four weeks, selecting technologies, purchasing hardware and licenses and training diverse learners in their use. -Designed and developed VILT using principles of UI and adult learning
Graphic Recording Manager July 2019-February 2020 Created learning experiences for Innovation Specialists and Visual Strategists. Leveraged learning experience design to scale the company during accelerated growth. Built playbook for innovation and strategy consulting support functions -Initiated total revision of training manual for RIDG graphic recorders. -Streamlined training, inventory, and client contact processes by writing 35 standard operating procedures -Trained, mentored, and coached 2 seasoned and 1 novice graphic recorders.
Delivered live graphic recording via active listening and rapid capture. Produced live strategic drawings for groups of up to 500. -Produced up to ten 40”x60”(102 cm -152 cm) graphic recordings during day-long listening sessions -Partnered with other graphic recorders and management to create outstanding customer experiences for global organizations -Created graphic records of keynote speeches by noted authors and influencers