Milford Haven, Wales, United Kingdom
Thank you for taking the time to visit my profile, below you will find a brief overview of my career history, should you wish to know more information please feel free to send me a message.
Responsible for the management of an LPG cylinder distribution site in Pembrokeshire, ensuring safety & compliance of the site operations as well as managing all aspects relating to site staff, assets and financial performance. I am also responsible for B2B & B2C sales and relationship management for the centre ensuring our service always exceeds the expectations of all our customers whilst generating excellent ROCE for our stakeholders.
My role within the organisation was to lead and motivate an operational production team at the Milford Haven depot. Key successes I achieved during my time with the company; Increasing depot product utilisation from 64.99% at the end of January 2015 to 91.27% in July 2017 through a systematic plan of fleet refurbishment & cleansing of assets identified as beyond economical repair. Improving the depots electrical and HSEq audit scores from being consistently below 60% to being at 98% or higher for the last 2 years.The depot is currently ranked 1st in the U.K. out of 36 sites for health and safety performance. Instigating several best practice safety process which have also been adopted nationally to help achieve the companies zero harm target. Carrying out a full depot resource review and identifying changes to the organisational structure which reduced sub contractor costs by over £30,000 per year whilst also improving depot quality and reducing cabin breakdown costs. Reducing the number of 60 Day Service Calls (equipment failures) attributed to depot quality failures from over 40% per month to consistently below 5% (UK Average is 15.3%). Reducing FTQ failures from over 50% upon final inspection to below 6% with a marked improvement to the internal and external quality of the end product being delivered to our customers. Creating an autonomous depot safety culture focused on preventing accidents before they occur and challenging any unsafe acts being carried out by others. The depot was closed as part of a cost reduction plan executed by the new senior management team.
Following a decision by the company directors to stream line and reduce overheads in the companies operational divisions I was transferred into this new position. The purpose of this role was to help develop and move the company forward by reducing costs and driving up operational standards across the company in key areas. The main responsibilities of the position where; Maintaining & Developing the companies bespoke PPM software Alarm Master in order to modernise, centralise and streamline the companies operational processes. Implementing & maintaining all current and proposed company accreditation requirements to ensure continuous company compliance to the required standards, this includes managing external audits, monitoring legislation changes to ensure company procedures remain compliant, reviewing controlled documents and auditing operational staff to ensure compliance with company procedures. Assisting with preparation and submission of PPQ’s & Tenders to ensure all specific tender requirements are fulfilled. Managing procurement for the entire company which includes product selection, identifying new suppliers and ensuring the best possible price is procured on all goods and services. This also includes overseeing the day to day running of the stores department and implementing electronic stock control systems to identify stock levels and re-order requirements as well as stock allocation to allow for effective cost analysis of jobs by each operational department. This role would have also eventually included the management of the companies Health & Safety policies as well as method statements to ensure all policies are compliant and that safe working practises are implemented throughout the organisation. I left to take up a new role which offered me greater personal development within a national company.
My roles and responsibilities varied greatly throughout my employment due to the rapid growth of the organisation and the required flexibility to ensure successful company development. My role as service manager encompassed the day to day management of all service engineers and service co-ordinators as well as the management of a busy office with an additional six full time staff. My principal responsibilities in this role were to tender for and maintain all of the organisations service level agreements ensuring that all contract obligations are fully fulfilled including the strategic planning for the implementation of new service level agreements. I oversaw the effective performance of all corrective and preventative maintenance schedules as well as being responsible for the procurement of all materials and specialist tools or plant required by the organisation. I was also responsible for the recruitment, management, performance evaluation and the arbitration of disciplinary and grievance issues of all staff within the maintenance division. My responsibilities also included ensuring the requirements of all the organisations third party accreditation's such as ISO9001,SSAIB, BAFE & ELECSA are adhered to and to act as the first point of contact for external audits. I was also responsible for providing the managing director with forecasting on financial and productivity performance within my division, as well as liaising with other managers within the company to resolve issues and ensure effective operation of the organisation.
This role encompassed some additional roles and responsibilities in conjunction with my role as service manager.