Genevieve Reign

Implementation & Operations Leader | ERP, SaaS & AI | Discovery to Go-Live | Customer Success & Adoption

Cocoa Beach, Florida, United States

About

I gravitate toward leadership for the right reasons. Outcomes for the team and the customer always come first. I build the operational systems that organizations rely on to scale. Since 2020, I’ve led enterprise software implementations across SaaS, manufacturing, nonprofits, aerospace, construction, and professional services, partnering with executives and end users from discovery through post-go-live adoption. 📍 Cocoa Beach, FL • Remote • reignandrise.io ⚙️ END-TO-END IMPLEMENTATION OWNERSHIP ❆ Sales Support: Discovery • Solution Design • Product Demos • Executive Presentations • Scoping ❆ Project Initiation: Kickoff • Requirements Gathering • Stakeholder Alignment • Project Planning ❆ Solution Design: Process Mapping • Workflow Design • Risk Management • Milestones ❆ Configuration: Workflows • Automation • Dashboards • User Roles • Documentation ❆ Data Migration & Integrations: APIs • SSO • Imports/Exports • Data Validation • Third-Party Integrations ❆ Testing: QA • UAT • Launch Readiness • Issue Resolution ❆ Training & Go-Live: Executive Training • End User Adoption • Change Management • Launch Readiness ❆ Post-Go-Live Support: Customer Success • Optimization • Escalations • Continuous Improvement

Experience

  • Owner at Reign & Rise Consulting
    Jun 2025 - Present · 1 yr 2 mos

    I build the systems that run your business so you don't have to. ClickUp architecture, AI agents, end-to-end workflow automation. Great work is facilitated through connections and listening to the needs or your customer.

  • Chief Operating Officer at OmniRogue
    Apr 2026 - Jun 2026 · 3 mos

    OmniRogue gives businesses the tools to deploy AI across their own products and workflows. I focus on operations management and scaling, connecting platforms through direct integrations and agentic automation so the company can stay focused on the product and delivering real results for customers bringing AI into their industries.

  • Director of Operations at Allied Cloud
    Oct 2020 - Feb 2025 · 4 yrs 5 mos

    Oracle NetSuite Alliance Partner: Performing Oracle NetSuite implementations. ›    Migrated 45 active, year-long Oracle NetSuite implementations from Freedcamp to ClickUp without losing a beat. Coordinated cross-functional teams, managed the change rollout, and got the full company adopted on the new system. ›    Project managed escalations across 30 concurrent NetSuite implementations, triaging technical issues, negotiating scope changes, and keeping client relationships intact through every phase of delivery. ›    Stood up LinkedIn Recruiter and Recruitee ATS, built out the hiring workflow, and brought in candidates who moved into Project Manager and Director roles. ›    Ran HR as a department of one: built a three-stage interview process, rewrote the employee handbook, and led annual reviews and professional development. ›    Owned weekly leadership meeting cadences with the CEO and Director team, providing program-level oversight across 30 active enterprise projects on portfolio health, risks, and resource needs. ›    Tracked development workloads, billable hours, utilization rates, and six-figure accounts receivable per project to give leadership the numbers they needed for forecasting and resourcing decisions. ›    Led cross-functional coordination between clients, NetSuite Account Managers, and internal delivery teams from kickoff through post-go-live support. ›    Built a centralized ClickUp ticketing system that unified client communications, dev requests, and internal workflows, reducing missed handoffs and duplicate work across teams. ›    Evaluated 10 AI meeting tools, chose Fireflies.ai, and rolled it out company-wide, cutting meeting documentation time by around 50%.

  • Bedrock Financial Services, LLC ()
    • Project Coordinator II
      Dec 2019 - Oct 2020 · 11 mos

      Bedrock is an umbrella for a financial advisory and organization that specialized in retirement planning for government employees. ›    Ran marketing operations across seven company brands, covering advisor acquisition, digital campaigns, customer communications, and brand management. ›    Managed the full marketing tech stack across Zoho CRM, Monday.com, ActiveCampaign, Mailchimp, Zapier, Livestorm, WordPress, and Cloudflare, handling lead gen, automation, and advisor distribution. ›    Maintained customer and prospect databases in the thousands, managing segmentation, routing, and data quality across multiple platforms from lead through advisor handoff. ›    Project managed the migration of all seven brands from Asana to Monday.com and coordinated external designers, developers, and contractors through Upwork and Fiverr. ›    Joined product development reviews with an offshore engineering team, providing user feedback, testing input, and onboarding guidance for an internal SaaS product.

    • Marketing Project Coordinator
      Dec 2018 - Dec 2019 · 1 yr 1 mo

  • Project Coordinator at Verde Building Corporation
    Feb 2018 - Sep 2018 · 8 mos

    Commercial building company specializing in single and multi-tenant buildings. ›    Pulled permits, assembled bid packages, submitted regulatory filings, and kept project documentation current for active commercial construction projects. ›    Managed project setup in Sage Contractor and tracked daily crew schedules and site progress in Fieldlens through job completion. ›    Reviewed site plans, material takeoffs, and trade documentation through startup and closeout.