Bengaluru, Karnataka, India
1) Global Learning & Talent Development leader (20+ years) driving business-aligned capability building across India, Manila, Argentina and Mexico. I lead L&D strategy for ~8,000 colleagues and run a 150-member delivery organization—leveraging AI to make learning design, reporting/insights, and project management faster and more effective. Recently, I led AI upskilling for 4,000 colleagues (100% trained on AI fundamentals, 30% to intermediate, and tech colleagues to advanced), alongside new-hire and leadership programs delivering NPS 80+ 2) I build enterprise learning strategies that show measurable impact. Led a 3-year Business Services L&D strategy across APAC & Americas (~8,000 colleagues), set up the L&D function from scratch, and built/led a 150-person delivery team. Outcomes include NPS 80+ for leadership/new-hire programs and AI upskilling of 4,000 colleagues (100% fundamentals; 30% intermediate; tech advanced). 3) Director, Learning & Development—specializing in multi-geography capability building and operating models. I’ve built L&D teams and infrastructure from the ground up, currently supporting ~8,000 colleagues and leading a 150-member implementation team. Recent results: NPS 80+ across key programs and AI capability uplift for 4,000 colleagues (100% fundamentals coverage; 30% intermediate; all tech advanced). 4) Learning & Talent Development leader known for scale and outcomes: 20+ years, global stakeholdering, and large learning operations. I lead strategy across Acceleration Centers in APAC & Americas (~8,000 colleagues) and manage a 150-member team across design, development, reporting and insights. Delivered NPS 80+ programs and enterprise AI upskilling for 4,000 colleagues with 100% baseline coverage. 5) I enable growth through capability. Over 20+ years, I’ve led leadership development, onboarding, and enterprise upskilling—most recently defining a 3-year L&D strategy across geographies (~8,000 colleagues) and running a 150-person learning delivery organization. Proud of measurable outcomes like NPS 80+ programs and AI upskilling for 4,000 colleagues (100% fundamentals; 30% intermediate; tech advanced). 6) Global L&D + Coaching leader focused on building future-ready organizations. I partner with senior leaders across geographies to design unified learning strategies, lead large-scale delivery via a 150-member implementation team, and drive outcomes—NPS 80+ for leadership/new-hire programs and AI upskilling for 4,000 colleagues with 100% fundamentals coverage.
- Set up the team and lead L&D Strategy for Business Services across all Acceleration Centers (span of approx. 8000 colleagues across India, Manila, Argentina and Mexico). - Lead a team of 150 colleagues managing L&D Design, Development and Assessments – supporting all US L&D colleagues. The team is responsible for designing and developing virtual and in person learning programs, project manage large scale and multi geography programs, develop e-learns, videos and other learning aids and consult for post learning assessments and effectiveness measurement. The team runs on delivering zero defect programs. - Strategized, Conceptualized and implemented multi geography new hire and leadership programs with Net promoter score of over 80 - Responsible for strategizing and implementing the AI learning for Business services colleagues across the segment and across all acceleration centers. This includes having 100% of the colleagues trained on fundamentals of AI and over 30% on Intermediate and all of Tech colleagues on advanced level - In the last 2.5 years, responsible for managing the strategy and operations with 6 senior managers and their extended team. Also set up the team from scratch to manage planning, design, development, implementation and reporting seamlessly. Leading Strong focus on Apprenticeship in the business
• Spearheaded the establishment of a cost-effective Learning and Talent Development team at Times Internet. • Developed innovative learning programs utilizing modern management systems and a gig working model. •Lead HR policy alignment with Diversity and Inclusion standards, significantly enhancing employee satisfaction.
Learning and Talent Development Lead for Tech Centers in India – • Heading Leadership and Behavioural team for Tech India in HSBC and Driving Tech India Leadership Development agenda for its current and potential leaders. • Conceptualised and lead a multi geography project on Creating Self sustaining Learning in an Organisation • Pivotal in bringing ‘Phygital’ learning to Tech India in senior Leadership Intervention • Designing and deploying ‘Learner Centric’ learning interventions for Tech India including People Managers , Graduate New Hire experience and Leaders • Designed and Deployed the Flagship Leadership Program for Tech India for the year , with development center , creating the leader persona and introducing the learners to the blended learning… to build a pool of Future ready Leaders • Engaging and working with the world class learning vendor partners to bring Best in Class Learning solution to the organisation • Responsible to showcase the function as revenue generating vs a cost centre • Certified Coach from Ericsson School (ICF accredited) • Responsible for the overall Talent cycle – o Key role and Talent Identification o Succession Planning – Identifying successors for the key roles o Help Creating development plans o Providing Developmental opportunities like training programs , Mentoring and Coaching o Supporting recruitment and HR team in getting new roles closed with HiPos / Talent pool • Developed and implemented a Mentoring Framework across Tech India
.Global Strategy across learning focus areas and vision / Effectiveness -ROI . Establishing central systems and procedures for global BPS Training. . End to end ownership of all training initiatives globally . Responsible for recommending world class automation tools and resources for effective training solutions