San Diego County, California, United States
Experienced IT Project Manager with expertise in leading large-scale system migrations, compliance coordination, and enterprise application updates. Proven track record in managing complex projects, including Windows 10 and Windows 11 upgrades for 15,000+ systems, and migrating enterprise systems to ServiceNow. Adept at stakeholder communication, budgeting, resource management, and issue resolution. Committed to delivering high-quality results and driving continuous improvement in IT processes.
Streamlining a multi-siteIT asset verification annual initiative, closely collaborating with clients and cross-functional teams to audit physical inventory. Coordinating AMDB and CMDB asset management data audits and cleanup. Managing the migration of 15K+ systems for both in-place upgrade and bare metal of Windows 11. Detailed and extensive UAT, phased deployments and hypercare for early response issue remediation in a complex environment. Coordinating and facilitating compliance and updates for 50+ applications including Office 0365, across the Enterprise. Coordinated UATs, deployments and issue remediations, including maintaining compliance for the client's 15K+ systems. Managing the migration from an enterprise system into a ServiceNow implementation, including budgeting, work order management, resource management, deliverables and documentation, and communication between our team and the client. Created a roadmap, process documentation and a plan for improvement for the Knowledge Management System. Facilitating the upgrading 15K+ client systems to Windows 10, concluding UAT, deployment and issue remediation. Currently coordinating the effort to upgrade all client systems to Windows 11.
Entrepreneur and founder. Upholds the vision of empowering adults and children (including children with special needs) to learn and appreciate Indian classical music. Teaches Carnatic music, plans and implements music concerts, recitals, fundraisers and collaborative visual and performing art projects for over 70 students.
Bhavan’s Journal, India. Researched and published 4 articles on music therapy. “Mohanam Raga”, Bhavan’s Journal, March 31, 2021 “Therapeutic Effects of Raga Dwijavanti”, Bhavan’s Journal, April 30, 2021 “The Effect of Music on Animals”, Bhavan’s Journal, March 15, 2022 Shanmukha, India. Researched and published 1 article on music therapy. “Hamsadwani”, Shanmukha, July-September 2021 Nada Center for Music Therapy, India Investigated information on specific Indian Carnatic ragas and published information on the Nada Center for Music Therapy. Website: http://nada.in/nada-research-2021.php San Diego Family Magazine, San Diego Interviewed, photographed, and penned over a dozen articles for San Diego Family magazine.
Built, tested, and optimized Oracle SQL applications Responsible for business requirements gathering and documenting scope. Assisted in the identification and resolution of issues within the SQL applications. Aided in training of end users with application navigation. Assisted with project management activities as needed for implementations.
Supervised a team in coordinating management activities, mentored new colleagues, developed advertising plans and product launches for various clients.