Langley, British Columbia, Canada
Business transformation leader specializing in change management, employee enablement, operational improvement, and organizational adoption strategies. Experienced in leading cross-functional initiatives that improve processes, support scalable growth, and help teams successfully navigate change. I partner with leaders and teams to streamline operations, strengthen communication, develop training and enablement strategies, and drive successful implementation outcomes. My work focuses on aligning people, processes, and systems to create more efficient, scalable, and sustainable ways of working. With a strong background in transformation, learning and development, communications, and process optimization, I’m passionate about helping organizations improve employee experience, operational effectiveness, and long-term business performance.
As the Sr. Manager, Business Transformation and Performance, I lead the integration of process changes, standardized approaches, systems and practices that will develop individuals to be the best professionals in the industry. Outcome focused, I enable the transformation of OneCap for sustainable growth and competitive position in market. I provide thought leadership, contribute to the development of overall business and talent strategies as a key member of the senior leadership team.
As the Learning Consultant supporting Meridian OneCap, my role focuses on delivering best in class practices surrounding solution recommendation, design, development, implementation, sustainment, and optimization of all business practices that require adoption. I lead the learning strategy for Meridian OneCap employees by conducting needs analysis, developing implementation measurement strategies, and regular consulting at all levels of the organization.
As a Product Owner of Digital Agent (DA/Chatbot/AI), my role focuses on delivering best in class practices surrounding the development, implementation, sustainment, and optimization of software systems. I am responsible for the Natural Language Processing (NLP) Enterprise strategy, business requirements, use cases and vendor selection requirements for AI driven NLP initiatives. I led the Social Media SaaS application migration within the Contact Centre. As an internal expert in emerging technologies it is important for me to stay connected with emerging technologies and industry landscape.
As the Leadership and Employee Development Consultant, part of Change Management, I was responsible for leading needs assessments, analyzing knowledge/skill gaps as well as performance improvements for the diverse leadership population across the Contact Centres. I supported the assessment and analysis of skill gaps in leadership capabilities for multiple projects and provided strategic recommendations for change initiatives. Worked with business subject matter experts (SMEs) from across the organization to ensure that deliverables met all defined standards of quality and effectiveness for people management competencies.
As a corporate trainer I was responsible for driving business readiness by training well over 500 new and existing individuals for the Retail Business within CIBC. Regularly met with Senior Leadership team, Recruitment team, and attended project and workforce management meetings to provide new hire updates and progress on learning journey. Partnered with training designers and developers to create content for three large scale training initiatives, piloted learning materials and provided feedback.