Leeds, England, United Kingdom
I am an MBA graduate from York St John University with a unique interdisciplinary background in Physics, IT support, accounting, and hospitality operations. I bring a strong analytical mindset combined with real-world operational experience across corporate and service environments. I have professional experience in IT service management and incident resolution at Infosys BPM Ltd, along with hands-on exposure to accounting processes, office administration, and hotel operations including housekeeping, front office, and food & beverage services. This diverse background allows me to understand business challenges from both strategic and operational perspectives. My academic and professional interests lie in business analysis, operational efficiency, process improvement, and sustainable business practices. I am currently working on consultancy-based academic projects focused on improving operational efficiency within the hospitality sector. I am actively seeking opportunities in Business Analyst, Operations Analyst, Consulting, or Graduate Business roles, where I can apply data-driven thinking, stakeholder coordination, and continuous improvement methodologies to deliver measurable business value.
Contribute to daily hotel operations by maintaining service quality, hygiene standards, and operational efficiency Coordinate with front office and maintenance teams to ensure timely room readiness and guest satisfaction Developed strong time management, teamwork, and process adherence skills in a fast-paced hospitality environment Gained practical insight into operational workflows, resource utilisation, and service quality management
Provided Level 1 and Level 2 IT support, resolving incidents and service requests within defined SLAs Performed incident analysis, root cause identification, and documentation to support continuous service improvement Worked with cross-functional teams to improve ticket resolution efficiency and user satisfaction Utilised analytical problem-solving skills to troubleshoot technical and operational issues Gained exposure to IT service management frameworks, process optimisation, and stakeholder communication
Assisted with bookkeeping, invoice processing, ledger maintenance, and financial documentation Supported accounting operations and ensured accuracy and compliance with internal procedures Strengthened attention to detail, numerical analysis, and data handling skills Developed a solid foundation in business finance and operational reporting