London Area, United Kingdom
Help enterprises and brands improve and scale their customer experience using digital technology.
Lead a team of sales engineers, working across sectors with the Webex CX unified CCaaS and CPaaS proposition, to help our clients and prospects reimagine their customer engagement approach, communications tooling and business and customer outcomes.
Lead a team of sales engineers, working across sectors to help our clients and prospects reimagine their customer engagement approach, communications tooling and business and customer outcomes.
Lead a team of presales solution consultants, working across sectors to help our clients and prospects reimagine their customer communications approach, tooling and desired outcomes.
Responsible for the scoping, definition and operational delivery of external client and internal MI reporting. Managed the specification and prioritisation of report development projects within the Weve technical roadmap. Worked with analysts using SAS Enterprise Guide.
Head of Media and Audience • Responsible for the strategy, design and delivery of Blyk's UK mobile media offering for EE. • Defined and implemented the audience management framework governing member lifecycle across Blyk’s global operations. • Managed the Campaign Management and Creative Design teams to deliver pre-sales support, account management, creative services, campaign production, scheduling and reporting. Head of Audience Management • Responsible for the development and execution of the Blyk-branded MVNO strategy for member engagement, retention and affiliation, plus service development and team management.
Head of Third Party Services • Responsible for the premium rate wholesale services department, including team management, delivery of multi-million revenue targets, sales and account management, business operations management, and management and delivery of the roadmap for cross-network wholesale platforms and enablers. • Commercial representative for Orange UK on the Cross-Network Mobile Operator Forum, ICSTIS regulator and numerous France Telecom projects. Head of Mobile Utility Content and Services • Responsible for the development, delivery and associated revenues for travel, commerce, business and lifestyle products and services for Orange World, the UK mobile portal. • Developed and managed associated strategies, roadmaps and product marketing plans. Marketing Manager • Responsible for development and delivery of the Orange UK multimedia information data services roadmap and associated multi-million pound revenue target. • Managed a team of 5 product managers. • Worked with the above- and below-the-line Comms teams to develop marketing plans. Business Development Manager • Responsible for commercial projects within a variety of major programmes such as the launch of WAP, launch of the Orange.net fixed line ISP, launch of the location-based services, 3G launch video services, voice portal evolution, content billing and other programmes.