San Carlos, California, United States
Tech-savvy program manager/analyst and customer facing consultant with hands-on experience in enterprise analytics, AI insights, and customer engagement across healthcare and technology sectors. Thrive in high pressure situations leveraging analytical skills leading to successful outcomes.
* Oversaw the project and program for the Newfoundland Health Services implementation, delivering an enterprise-scale analytics suite for 25,000+ end users, including 300+ dashboards, 1,000+ reports, 60+ data extracts, and 80+ executive KPIs. Lead change in real-time to meet customer commitments with critical must-go-live date. *Served as Product Lead for Cogito (reporting platform) within a major international healthcare system, collaborating with executives, analytics leaders, and Epic application leads to deliver a standard executive analytics dashboard across ~20 Canadian healthcare organizations. •Drove product vision, delivery, and success, managing scope, priorities, and timelines for cross-functional development teams; accountable for all milestones and client satisfaction. •Lead 20+ application product development teams to create a regulatory extract (DAD/NACRS) supporting 50% of international funding for partner organizations. •Developed a go-live strategy for capturing and triaging end-user questions by defining actionable statuses and workflows for ServiceNow execution, enabling executives to measure post-launch success and responsiveness. •Managed a 14-member business-intelligence team, defining project plans, creating mitigation strategies, and developing long-term capability; skilled at controlling scope creep and aligning stakeholders. •Coordinated data extracts, regulatory submissions, executive and operational reporting, data governance, backend data-storage strategy, and reporting intake / triage. •Partnered with customer executive leadership on communications and marketing strategy—directing, filming, and editing internal and external media to prepare 500,000+ citizens for go-live. •Helped drive a GenAI-based extraction initiative with Cogito Product Development to automate creation of database maps and SQL from data-specification documents—accelerating delivery of regulatory data models. *Helped drive data warehousing strategy.
Marketing internship working in CVS Health and Aetna Insurance CX Advocacy and Insights. We are focused on creating consistency across our customer touch points to maximize the Net Promoter Score(NPS) for the CVS brand. -Analyzed over 100,000 customer surveys to determine quality of responses to customer needs, proper use of templates and exaggerated responses impacting Net Promoter Scores (NPS). Downloaded data using Medallia Analytics and built dynamic Excel Macros to analyze result set as CVS doesn’t give Analytics Developer access to my role. -Developed templates for retail business to summarize feedback in a format that can be analyzed for feedback and track action items to be rolled back up to CVS Corporate -Created executive read-out presentations to be checked into the knowledge management archive and used for future CVS endeavors into Closed Loop Feedback project. Includes executive overview, summary and analysis of the campaigns and impact on Net Promotor Score. -Presented Capstone Marketing Project to CVS Health executives proposing solutions to increase the number of Aetna members getting vaccinations int CVS Stores vs competitors to reduce costs and increase wallet share. -Developed Advanced Excel VBA scripts to analyze large volume customer survey dataset eliminating and saving CVS 8 paid consulting hours per month to tier one service provider. Demonstrated functional end-result and code assembly to the CVS Marketing leadership team
Tolosa Children's Dental Care provides dental care to underprivileged children in the Central California region. - Maintained CRM database with existing and potential donor contacts - Outbound cold-calling to educate and solicit corporate donors - Designed and Developed Social Media creative content for the holiday season leveraging Canva and Photoshop - Staffed trade-show booth and engaged existing and potential donors and clients at local events to promote Tolosa Dental Clinic, a non-profit clinic providing free dental care to low-income children in Central California
Led instruction for in-person, multi-hour and day courses to elementary school students on a variety of science topics including space travel and Brixology (Legos) Taught and executed classes independently. Learned materials on short notice and developed engaging lesson plans resulting in high class participation and completion of projects. Developed relationships with students and parents resulting in a high rate of student re-enrollment