Gavin Povo

Seller Experience Leader - Account Compliance - at Amazon

Luxembourg

About

Experience

  • Amazon (Full-time · 7 yrs 2 mos)
    • Global Lead - Customer Experience and Insights - Account (Payment) Compliance
      Apr 2025 - Present · 1 yr 3 mos

    • Senior Program Manager EMEA
      Apr 2020 - Jun 2025 · 5 yrs 3 mos

    • Regional Program Manager - Seller Experience - (MENA - Marketplace)
      May 2019 - Apr 2020 · 1 yr

  • souq.com (15 yrs 5 mos)
    • Sr. Business Development Manager & Head of Field Acquisition Sales Team - Marketplace
      Feb 2015 - Present · 11 yrs 5 mos

    • Advertising Sales Manager
      Feb 2011 - Present · 15 yrs 5 mos

    • Head of Seller Onboarding & Training & Mass Seller Management (Marketplace - Ecommerce)
      Jun 2015 - Apr 2020 · 4 yrs 11 mos

      - Lead the Amazon Marketplace Country Business Reviews - Lead the Training Program for 3P - Marketplace Business UAE - Project Management on key processes set to achieve monthly, quarterly and yearly objective. - Lead the Seller Onboarding and Content team for Marketplace UAE - Develop multiple Process Enhancement techniques to enhance productivity Year on Year. - Built and maintain live trackers to monitor existing process, and newly launched projects like FBS. - Work closely with multiple teams to reduce Turnaround Time for multiple Marketplace processes - Monitor and report complete Marketplace Seller Flow for UAE - Build new processes for the region (UAE, Saudi and Egypt) - Lead the complete Mass Seller Management program. - Lead the Seller Education Team with the objective of educating every Marketplace seller with Souq.com processes, including creation of training videos for the Seller University. - Introduced a DIY Marketplace Seller Education Program, with training videos now live on the Souq.com YouTube Channel.

  • Account Manager - TIM w.e. at TIM w.e.
    Aug 2010 - Feb 2011 · 7 mos

    Key Responsibilities - 1. Digital Sales : Work on Cost per Click and Cost per lead models of Digital Advertising. 2. Mobile Marketing : Work on various marketing campaigns for clients using the mobile as a medium. 3. Microbilling : Handled Microbilling (Short Code Rental) services for the Middle East region. Strategy, Development and Planning -  Lead and close deals and demonstrate strong commercial skills. Prepare the overall sales plan together with partners and senior business management  Develop programs with quantifiable objectives to measure results  Analyse market trends, recommend changes to marketing and business development strategies based on analysis and feedback  Develop pricing strategies  Analyse sales results and forecasts in order to recommend changes to planning in line with overall strategy  Development and implementation of total end-to-end customer contact plan in line with commercial objectives across all revenue accountability. Relationship Management -  Analyse market trends, recommend changes to marketing and business development strategies based on analysis and feedback  Develop pricing strategies  Analyse sales results and forecasts in order to recommend changes to planning in line with overall strategy  Development and implementation of total end-to-end customer contact plan in line with commercial objectives across all revenue accountability. Consultancy -  Ensure excellent communication skills as well as the ability to work within a team environment and independently.  Sell the product and the TIMw.e team with confidence  Ensure long term relationships through planning and workload management  Ensure accurate and efficiency time management for self, client and company  Continuous strive to build and manage a network beneficial to company objectives

  • Gulf News (3 yrs 3 mos)
    • Account Group Manager - Online (www.gulfnews.com & www.gnads4u.com)
      Jul 2009 - Aug 2010 · 1 yr 2 mos

      1. Acquiring new digital business with Direct clients 2. Maintaining and expanding relationships with existing clients 3. Building and maintaining relationship with leading Online media agencies 4. Delivering high end and innovative online/digital branding strategies 5. Managing campaigns and ensuring effective delivery 6. Servicing International and Local Advertising Agencies 7. Initiating and maintaining the Bulk upload process on www.gnds4u.com

    • Account Group Manager
      Jun 2007 - Jul 2009 · 2 yrs 2 mos

      1. Achieving assigned sales targets & maximising revenues 2. Maintaining and building relationships with existing clients 3. Managing a portfolio of key and regular accounts & ensuring high levels of client satisfaction 4. Focus on new business development to generate revenue 5. Competitive Analysis 6. Preparing new and customised presentations based on client's requirement to ensure ROI 7. Effectvely carry out administrative duties within the oranisation to have smooth workflow and team work. 8. Service Internatinal and local advertising agencies.

    • Account Executive - Properties, Freehold and Property Monthly Magazine
      Feb 2008 - Jun 2009 · 1 yr 5 mos

      1.Achieving assigned sales targets & maximising revenues 2 Selling advertising space to agencies & direct clients 3.Establishing a new client base and initiating new business 4.Ensuring high levels of Client Relationship & Retention 5.Monitoring and reporting customer and competitor activities