Warminster, Pennsylvania, United States
A professional with over thirty years of experience in the supply chain industry, specializing in the design and implementation of complex Supply Chain and Transportation Management System technologies. Software development career includes advanced positions in business analysis, product management, product support, quality engineering, and technical communication, both in the United States and abroad. Experience includes hands-on management of all aspects of third-party logistics operations. MBA in Business Management. Specialties: Supply chain software tools Transportation Management Systems (TMS) Designing, configuring and supporting complex B2B software solutions Strategic release planning. Setting priorities across current customers and sales prospects. Gathering, analyzing, defining and communicating software requirements Writing and executing test plans Writing product documentation Planning and delivering product training
As a leader in the transportation management business analysis team I manage a group of highly-talented business analysts to research, specify and coordinate the creation of world-class, scalable logistics capabilities across a diverse customer base. I additionally oversee product documentation and training for the company's best-of-breed microservices-based transportation solution. Work involves collaborating with the development, documentation and quality assurance teams to develop product features and to document, track and communicate business and functional requirements for our product suite. I am involved in gathering requirements from various sources (customers, sales, services, product operations, etc.) and linking them with industry knowledge to produce designs for market-shaping functionality. I am the “Product Owner” and an active member of several Scrum teams and also serve as a product subject matter expert for the UX, mobile, rating, settlement, cost allocation and third-party integration areas of our product suite.
Facilitated the Gartner review process, ranking Manhattan a Leader in the 2023 Gartner Magic Quadrant; its fifth consecutive recognition. Directed strategic plans for three quarterly releases, covering dispatch, asset management, grocery, shipment planning, and other high-impact initiatives. Provided essential support to sales to win new deals and convert existing customers. Reestablished a customer product council and recruited its customer president.
As a member of the OTM Product Management team I work closely with the Development, Documentation and Quality Assurance teams to develop product features and to document, track and communicate business and functional requirements for our product suite. I have helped evolve a highly responsive and efficient process for receiving and executing product enhancement requirements across large-scale projects. I am involved in gathering and documenting requirements from various sources (customers, Services, Sales, Strategy, etc.) and linking them with industry and product knowledge to produce designs for new functionality. As development is undertaken I work with Development, Documentation and Quality Assurance personnel to ensure timely delivery of high-quality product features that meet sophisticated business needs. I am the “Product Owner” and an active member of several Scrum teams and also serve as a product subject matter expert for the mobile, rating, settlement, parcel and third-party integration areas of our product suite. I provide training to internal and customer-facing teams as new functionality is delivered.
Test Strategy, Planning, Execution and Reporting
Responsible for planning, writing and executing test scripts for various logistics applications with lifecycles ranging from 1-9 months. Products include: NetWORKS Transport, NetWORKS Routing and NetWORKS RFQ. Former client support analyst responsibilities included issue diagnosis and resolution, managing client expectations and critical situations. Eight month support assignment in our London Office. Provided software support, training and spot consulting to various European clients.