Salt Lake City Metropolitan Area
● IT Professional with over 25 years of enterprise experience in server, storage, network, Information Security, Compliance, virtualization, data center design and implementation. ● 25 years of experience in leading mixed local and international technical teams consisting of system and network Engineering, IT, security, help-desk, NOC, SOC and offshore technical resources. ● Confident leader and individual contributor with an extensive technical background and a career-long record of excellent peer, management, and customer reviews. ● Strategic business partner providing secure, stable, technical solutions to empower employee productivity and business growth.
Senior technology leader with over 25 years of experience in on-prem and cloud infrastructure design, implementation, operations and security.
* Responsible for the Management of all local and international IT, DBA, DevOps, Network and Information Security teams. * Responsible for all corporate information security and compliance programs (PCI-DSS, SOC, Ei3PA, End user and Secure Coding training) * Responsible for all private/public datacenter design, uptime, security and operations. * Responsible for the management of all vendor and service provider contracts and relationships. * Responsible for developing, maintaining and testing business continuity, disaster recovery and incident response plans.
●successfully building and leading mixed technical teams consisting of system and network administration, VOIP/Telco engineers, IT security, helpdesk, Dev and offshore technical resources. ●Successful build out of IT operations department from scratch. Responsible for the hiring training and mentoring of helpdesk, security, systems and network administration teams from the ground up. ●Responsible for working creatively and effectively with other departments to achieve business initiatives as part of the company’s leadership team. Most notably our software development teams. I built, mentored and maintained a critical trust between ops and dev teams that empowered the groups to work together effectively within our aggressive software development life cycle. This relationship consistently drove innovation that enabled the company to grow at over 40% per year. ●Designed, built, and, implemented multiple local and out-of-state production data center environments as well as a disaster recovery site in LV Nevada. This was accomplished utilizing the latest networking, storage, compute (Cicso UCS), and virtualization (VMWARE) technology. I and my teams were also responsible for the design and implementation of WAN/LAN connectivity between the data centers and corporate sites utilizing technologies such as MPLS, Qwave, Qmoe (ME) and Bonded T1. ●Design and implementation of a data center virtualization project that reduced the company’s hardware footprint by 60% while increasing return on investment, scalability, and revenue. ●Design, implementation, and management of multiple local and out-of-state call center facilities encompassing more than 1,500 desktops utilizing Citrix VDI and VMware to reduce endpoint management costs, shrink risk footprint, and maximize hardware return on investment. ●Implementation and fine tuning of SLA’s and of KPI’s to manage expectations with end users and foster a better relationship with business partners.
● Responsibilities included but not limited to installing, configuring, backup, restore, and maintenance of Franklin Covey EDS organization's LINUX / Solaris / UNIX & Mac OS X server operating systems. ● Disaster recovery and business continuity planning
● Design, installation, operation, and administration of Windows NT- Win 2000 server and Exchange server environments. ● Responsible for backup, restore, disaster recovery, and business continuity planning. ● Design and install of HP HSZ, EVA and EMC Clarion storage arrays as well as management of host connectivity (fiber switching, SCSI, iSCSI).
● Responsibilities included but not limited to installing, configuring, backup, restore, and maintenance of Franklin Covey EDS organization's LINUX / Solaris / UNIX & Mac OS X server operating systems. ● Disaster recovery and business continuity planning ● Migrated the Franklin Covey helpdesk to Plano, Texas. Trained and implemented corporate procedures with the Plano Team. ● Migrated Franklin Covey helpdesk to EDS locations in Auckland, New Zealand. 6 weeks spent in New Zealand migrating the WAN circuits and training the NZ team on Franklin Covey helpdesk processes. ● Experience providing high quality support for client hardware and software applications and users across the LAN/WAN. ● Closely worked with users and other support teams to ensure the functionality and availability of their desktops, laptops, mobile devices, and applicable software. ● Managed imaging systems to reduce build time, cost, and deployment of client machines. ● Support activities include problem investigation, resolution, follow-up, continuous improvement, and ensuring compliance to enterprise standards and guidelines regarding user hardware and software support.