Gautier Roy

Senior AI Product Specialist at Zendesk

Spain

About

Results-driven sales professional with 10+ years of experience across Solutions Engineering and Enterprise Account Executive roles in SaaS. Proven track record of closing complex enterprise deals (€100k–€640k ARR), overachieving quota, and managing senior stakeholder relationships (CMO, CHRO, CIO). Deep expertise in product demonstrations, proof of concepts, RFP execution, and consultative selling.

Experience

  • Senior Sales Product Specialist (AI) at Zendesk
    May 2026 - Present · 2 mos

  • Investor at Glanceable
    Jan 2025 - Present · 1 yr 6 mos

    Glanceable helps CX, product and operations teams turn Voice of Customer data into decisions that drive real impact via an AI-powered platform that brings together all customer feedback surveys, tickets, reviews, call transcripts and reveals what truly matters, in real time.

  • Solutions Consultant at Aprimo
    Dec 2024 - Aug 2025 · 9 mos

    - Supported 6 EMEA sales representatives as the primary pre-sales and solutions engineering resource - Managed opportunities with average deal size of €150k–300k ARR across sales cycles of 6–12 months - Developed and delivered tailored product demos and talk-tracks showcasing new AI agents and automation capabilities - Led discovery, solution mapping, and proof-of-concept engagements across healthcare, finance, chemical & gas, and retail verticals - Designated solutions consultant for all French-speaking EMEA opportunities

  • Staffbase (Full-time · 5 yrs 8 mos)
    • Enterprise Account Executive
      May 2023 - Dec 2024 · 1 yr 8 mos

      - Owned full sales cycle for enterprise SaaS deals targeting organisations with 5,000–20,000 employees - Managed a pipeline with average deal size of €100k–200k ARR and sales cycles of 4–12 months - Focused on Benelux and Nordic markets; target personas included Communications Directors, CHRO, CIO, and Digital Workplace leaders - Received Top Performer 2023 award after only 7 months in role, achieving 130% of annual quota - Prevented churn across 6 at-risk accounts through proactive relationship management and strategic roadmap presentations

    • Senior Solutions Engineer
      Jan 2022 - May 2023 · 1 yr 5 mos

      - Served as lead solutions engineer for strategic enterprise accounts, including 2 of Staffbase's top 4 global customers (100,000+ employees) - Drove net-new ARR by closing enterprise accounts including but not limited to: Vodafone Ziggo, Scania, Walgreens-Boots, Transdev, Teleperformance, Polestar - Designed and delivered an 8-week onboarding and enablement training programme for a newly hired solutions engineering team in Sydney, Australia - Managed all RFP/RFI responses; achieved a 98% shortlist rate through rigorous technical and commercial qualification

    • Solutions Engineer EMEA & APAC
      May 2019 - Jan 2022 · 2 yrs 9 mos

      - Partnered closely with account executives to close over €2.2m ARR in 2020 - Overachieved quota for 3 consecutive years - Awarded 'Solutions Engineer of the Year' by senior management

  • Bynder (4 yrs 7 mos)
    • Solutions Consultant
      Aug 2015 - Dec 2018 · 3 yrs 5 mos

      - Supported EMEA account executives in closing deals totalling €1.2m ARR across 170+ mid-market and enterprise accounts - Delivered product demonstrations, proof of concepts, RFP submissions, and statements of work - Optimised the demo creation process and trained newly hired sales engineers - Reported directly to the EMEA Sales Director

    • Customer Success Manager
      Jun 2014 - Aug 2015 · 1 yr 3 mos

      - Successfully delivered 49 customer implementations of digital asset management (DAM) solutions - Implemented enterprise DAM systems for global organisations including Tata Steel, Puma, KLM, and AkzoNobel