Bengaluru, Karnataka, India
I don't just manage operations, I build them from scratch. Over 10 years, I've done what most operations professionals haven't. I founded, scaled, and ran multiple businesses with full P&L ownership, zero safety net, and real market accountability. From hyperlocal delivery to cloud kitchens to fine dining to art. I've built systems, led teams, and driven revenue across industries. What makes me different: Most operations professionals manage what exists. I build what doesn't. I bring a founder's mindset into every role. The Entrepreneurial Journey: 🔹 Sab Ghar Tak (2015–2018): Started as a hyperlocal on-demand delivery service. Evolved it into a full platform with grocery e-commerce + restaurant delivery partnerships. Built logistics from scratch. Fulfilled 50,000+ customer orders. 🔹 Sab Ghar Tak Foods - Cloud Kitchen (2018–2020): Scaled into a cloud kitchen operation. Built a team of 12, implemented SOPs, achieved under-30-minute delivery consistently. Fulfilled 43,000+ orders. 🔹 Chouksey's Restaurant (2020–2024): Founded a fine dining establishment. Hit ₹1Cr+ gross revenue in Year 1. Managed 20-member team, full P&L, menu development, and operations. Achieved 4.0 Zomato rating with 52,000+ orders served. Implemented zero food wastage system through inventory optimization. Across all three ventures 1.5L+ orders fulfilled. Multiple teams built. Real problems solved. Current Role- Karma Art Gallery (2024–Present): Joined as Business Operations Manager with a mandate to build and scale. ✅ Scaled annual revenue 2.26× (126% growth) within 12 months ✅ Built corporate gifting vertical from scratch, 16 B2B clients acquired; 32% of annual revenue in Year 1 ✅ Built channel partner network across 6 cities, 23 partners; scaled channel revenue 2.5× contributing 45% of annual revenue ✅ Reduced raw material costs by 18% through vendor renegotiation ✅ Designed 3-stage QC system, 80% reduction in damage complaints What I'm Looking For: A high-ownership role in Business Operations, Growth, or BD; Where results matter more than designations. If you're building something and need someone who treats your business like their own, let's connect. 📩 [email protected]
Joined Karma Art Gallery as Business Operations Manager with a mandate to scale revenue, build systems, and establish new business channels from ground up. Revenue & Business Growth: Scaled annual revenue by 2.26× (126% growth) within 12 months, by simultaneously building corporate gifting vertical, expanding channel partnerships, and optimizing direct sales Built corporate gifting vertical from scratch, acquired 16 B2B clients; generated 32% of total annual revenue in first year itself Developed proactive B2B sales calendar with 3-month advance outreach ahead of peak seasons Channel & Partnership Development: Built asset-light channel partner network across 6 cities; 23 partners including interior designers, architects, veneer vendors & décor showrooms; scaled channel revenue 2.5× contributing 45% of total annual revenue Established referral partnerships with interior designers and architects for consistent premium décor segment inflow Operations & Team Management: Managed all core business functions; operations, BD, vendor network, team, and P&L as the primary senior resource in a lean 12 member organization Maintained 95% on-time pan-India fulfilment rate, coordinated with 4 logistics partners with zero production stoppages Cost Reduction & Vendor Management: Renegotiated vendor contracts and built multi-vendor alternate supplier network, achieved 18% reduction in raw material costs within Q1 Eliminated single-vendor dependency, ensured supply chain continuity and cost control Quality & Process Systems: Designed 3-stage QC system, reduced damage complaints and return rates by 80% Implemented SOPs across all core functions, reduced founder dependency from daily involvement to periodic reviews Redesigned pricing framework across retail, wholesale & corporate channels, improved gross margins by 15%
Evolved the existing cloud kitchen operation into a full-scale fine dining restaurant, simultaneously operating both Chouksey's Restaurant and Sab Ghar Tak Foods (cloud kitchen) from the same kitchen infrastructure, maximizing asset utilization and revenue streams. Revenue & Business Performance: - Achieved ₹1 Crore+ gross revenue within the first year of operations. - Maintained consistent revenue growth over 3+ years through quality-driven reputation and repeat customer base. - Full P&L ownership- managed budgeting, cost control, and profitability independently. Operations & Process Excellence: - Optimized end-to-end restaurant workflows, maintained an efficient average table turnaround time of 40 minutes while ensuring high food quality and exceptional service. - Implemented zero food wastage system through meticulous inventory optimization and waste auditing. - Developed and executed SOPs across all core functions, ensured consistent operational excellence at scale. Product, Quality & Culinary Leadership: - Personally developed recipes and standardized ingredient ratios. Ensured consistent, high-quality taste across all dishes. - Spearheaded menu development using market analysis and culinary trend awareness. - Oversaw all food preparation and kitchen operations, maintained strict quality control standards. Team & Talent: - Built and managed a team of 20 full-time employees, handled end-to-end recruitment, training, and performance management. - Created a high-performance team culture focused on food quality, speed, and customer satisfaction. Scale & Impact: - Successfully served 52,000+ orders with consistently high service standards. - Achieved and maintained 4.0 Zomato rating, reflecting strong customer satisfaction and product quality. - Built a strong local brand reputation in a competitive fine dining market
Scaled the business from a delivery platform into a full-fledged cloud kitchen operation with complete ownership of P&L, operations, team, and product quality. Operations & Systems: - Led all daily operations of the cloud kitchen from order management and kitchen workflow to delivery coordination and customer service. - Developed and implemented SOPs across all core functions, ensured consistent operational excellence and exceptional customer experience. - Built a highly efficient home delivery system, consistently achieved average delivery time of under 30 minutes. - Managed inventory and asset control with a sharp focus on minimizing food wastage. Product & Quality: - Worked hands-on as Chef. Personally developed recipes, standardized ingredient ratios, and prepared core gravies and bases to ensure consistent taste at scale. - Trained newly joined chefs and kitchen staff in initial days, ensured quality standards and cooking processes were followed consistently. - Implemented quality control systems, maintained product consistency at scale. - Drove continuous menu innovation based on customer feedback and market demand. Team & Talent: - Built and managed a team of 14 full-time employees, handled end-to-end hiring, training, and professional development. - Fostered a performance-driven team culture focused on speed, quality, and customer satisfaction. Marketing & Growth: - Executed multi-channel marketing strategy, active promotion across Facebook, Instagram, and other social media platforms. - Social media-driven customer acquisition contributed significantly to business growth and customer base expansion. Scale & Impact: - Successfully fulfilled 43,000+ customer orders. - Maintained high customer satisfaction through proactive issue resolution and consistent service quality. - Full P&L ownership. Managed budgeting, cost control, and profitability independently.
Started as a hyperlocal on-demand delivery service and scaled it into a multi-vertical platform; combining grocery e-commerce, restaurant food delivery, and specialty gifting (cakes & flowers). Serving local consumers across the city. Platform & Business Development: - Evolved the business model from single-service delivery to a comprehensive hyperlocal platform covering groceries, restaurant food delivery, and gifting verticals. - Negotiated and onboarded local restaurants, bakeries, and vendors into the delivery network; building a strong supply-side ecosystem. - Recruited and managed in-house delivery team, ensured reliable and timely last-mile fulfilment across all order categories. Operations & Logistics: - Built end-to-end logistics system from scratch to support multi-category deliveries simultaneously Implemented and continuously optimized operational processes to improve delivery speed and service quality. - Managed all daily operations; vendor coordination, order management, customer service, and logistics. - Built and managed a team of 8 members; handled hiring, coordination, and daily task management. Marketing & Customer Growth: - Drove customer acquisition through Facebook and Instagram promotions, built organic local brand presence. - Implemented grassroots marketing strategies including referral programs, banners, and pamphlet distribution across the city. - Referral program contributed to consistent repeat customer base and word-of-mouth growth. Scale & Impact: - Successfully fulfilled 50,000+ customer orders across all verticals. - Built a sustainable hyperlocal delivery model in a Tier-3 city; ahead of the mainstream quick-commerce wave.